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Contributor

Posts: 1

Registered: ‎07-03-2012

Moved to new address, Being billed twice each month for DSL

‎07-03-2012 03:39:18 PM

I recently moved. I was told that I could not bring my old internet account with me to my new address and that I had to cancel the service at my old address and set up new service at my new address.

The problem is that I am now getting two bills each month. One for the new address and one for the old address.

Please help me cancel my old service and get my accounts squared up! Thank you!

Community Specialist

Posts: 450

Registered: ‎06-04-2010

Re: Moved to new address, Being billed twice each month for DSL

‎07-05-2012 10:35:35 AM

galvatron38 I'm sorry you're having trouble. We're happy to see you in the community and appreciate your post. Can you send me a Private Message (blue envelope, top left) with the account numbers, your full name and the best number to reach you at? I'll be happy to assist with this.

Thank you,

ATTJulieCS

AT&T Community Specialist

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