05-21-2012 12:09:09 PM
If I was to sign up now as a new customer, Basic, Express.Pro all start for $14.95 for a full year with a free modem.
It's a great reason to come to ATT but it always seems a little unfair to me that new customers get the breaks but loyal customers who remain year after year don't get any breaks. I pay $33 a month and have been paying it both at my current residence and my previous. I have Express which is far from fast and getting slower all the time.
New customers also get a new modem. When my modem recently went out, I had to pay $75 for a new modem to continue to use ATT. (I was also told this would be divided into 3 equal payments which of course was not true so had a huge phone bill for a couple of months before I could get it all paid.) Being on social security, a big inconvience.
But I always wonder why these big companies offer so much for new customers but the customers who stay with them for years never get any breaks. I could drop ATT today, sign up again next month and then pay $14.95 for a year. Just doesn't make a lot of sense to me.
05-31-2012 07:49:32 PM
When I had DSL, the modem always ended up being free as ATT would give you a mail-in rebate; maybe that's changed?
Alex can help if you send him a PM here: