06-05-2012
08:20:39 PM
- last edited on
06-05-2012
09:30:32 PM
by
Phil-101
My daughter was having an issue with some unauthorized charges on her account. I told her to e-mail me the bill and I would follow up with AT&T, she hasn't had much business experience and I thought I could help. I first spoke to Josh and when he told me it would cost $5.00 to process my payment I asked for his supervisor...Mr. Ruiz who then accidentally (I am assuming here) transferred me to another call center (a much lower level of English at this center) where I spoke to Sam, who then had to transfer me to billing to actually process the payment, who then put me on hold for a while and then cut me off! Yes - 40 minutes of wasted time over a $23.00 payment.
It was unbelievable.
The most humorous statement cam from Sam when I inquired the fax number or e-mail address of the customer dispute resolution center "we don't have one". Really? I am supposed to believe that there is not e-mail or fax in the dispute resolution department.
Well I have sent a letter to the Office of the President (only place I can complain according to Sam). It really was the worst service I have received in a very long time. On yeah, the BBB got a copy too.
I have had many years of business experience, shame on you AT&T for being so substandard.
[edited for privacy]
06-06-2012 04:58:05 AM - edited 06-06-2012 05:00:33 AM
AT&T basically has two departments, Customer Service, who's job, it seems, is to make the customer want to leave, and the Retention Departmnet, who's job is to undo what the other departments have done.
The quickest way in is to call the 2020 number, confirm your phone number when it asks (if calling from your daughters home), and then just keep saying "none of those" to the rest of the prompts and it will connect you to a real human (and American citizen) within a minute or two. Tell them to transfer you to the Retention Department.
You can also send a message to Alex and he will have someone contact you within a couple days to address your problem. You can see his reply by clicking on the little blue envelope, upper right corner of this page.
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I really want to become a procrastinator, but I keep putting it off.
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There are three kinds of people, those that can count, and those that can't.
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“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell
