Upgraded to U-Verse. Still billed for DSL plus DSL now almost 2x cost.

Ol'Sarge · ‎10-26-2007

I know it's VERY rare to have billing problems with AT&T ( *cough* ), but here's my story:

It took months for my DSL bill to be corrected to the promotional rate of $29.95. Well, now it's incorrect again. I'm billed $43 for the service period of 1 Jul- 31 Jul.

If I did have the full month's service, my bill should be no more than $29.95. I didn't have a full month's service though! I had service until I had AT&T U-Verse, which was operational on 6 Jul!!!!! SOOOO 5 days service,

It should be as easy as a phone call to fix, but AT&T customer service is a pain to reach on the phone.

I'm serious when I say I know it's not the fault of the half dozen or so ladies and gents that I've talked to over the last several months. It's the company itself, and their system is broken. I blame company management. I don't want anything for free, I just want this fixed and I don't want it to take 4 or 5 attempts by well meaning employees. The recording says I have to wait until Monday to talk to someone.

I'll be spending the weekend sticking needles into a small doll with AT&T written on it.

ATTAlexCM · ‎12-05-2005

Ol'Sarge wrote:

I know it's VERY rare to have billing problems with AT&T ( *cough* ), but here's my story:

It took months for my DSL bill to be corrected to the promotional rate of $29.95. Well, now it's incorrect again. I'm billed $43 for the service period of 1 Jul- 31 Jul.

If I did have the full month's service, my bill should be no more than $29.95. I didn't have a full month's service though! I had service until I had AT&T U-Verse, which was operational on 6 Jul!!!!! SOOOO 5 days service,

It should be as easy as a phone call to fix, but AT&T customer service is a pain to reach on the phone.

I'm serious when I say I know it's not the fault of the half dozen or so ladies and gents that I've talked to over the last several months. It's the company itself, and their system is broken. I blame company management. I don't want anything for free, I just want this fixed and I don't want it to take 4 or 5 attempts by well meaning employees. The recording says I have to wait until Monday to talk to someone.

I'll be spending the weekend sticking needles into a small doll with AT&T written on it.

Welcome OI'Sarge and thank you for posting. I'm sorry to hear about the trouble reaching Customer Care for help. I would like to help. Since this is account specific, please send me a Private Message with your name, account number, phone number and the best time to contact you. We'll get you in touch with the group that can look into it.

*To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

Regards,

Alex

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Rethink Possible
Private Message (ATTCustomerCare for account specific help)

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nadabupkis · ‎03-04-2013

I have the same problem. I upgraded to U-verse in January, 2013. The service is working great. The billing is not so great. I am still getting billed for DSL service. That modem has been powered off for more than a month. I got a dunning notice today for my delinquent DSL bill. This, after I called and was reassured by the rep on the phone that I would be credited and the billing problem would be cleared up.

I just signed in and checked my bill. It shows a credit! Online, there is a credit, yet I get a dunned via paper mail. This is ridiculous.