Advice on Switching to Dry Loop DSL

[withemag]

I currently have AT&T landline and AT&T DSL service. To save money, I may be forced to dump the landline, at least for now. When the DSL service was added last year, a technician put in a separate line from a junction box at the house to where the DSL line enters the house. But there is not a dedicated DSL line running from the street to my house.

So, I assume if I cancel my landline my DSL will not work, since they share a line from the street to my house, unless AT&T proactively does something. Can this be done remotely or does it require a visit to the house? Can this be timed so there is little to no disruption of my DSL service. (I've read stories of people losing DSL for days or weeks when they cancel their landline service, something I obviously would like to avoid.)

Thanks in advance for any tips you can offer.

Jeff

[Computer-Joe]

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withemag wrote:

I currently have AT&T landline and AT&T DSL service. To save money, I may be forced to dump the landline, at least for now. When the DSL service was added last year, a technician put in a separate line from a junction box at the house to where the DSL line enters the house. But there is not a dedicated DSL line running from the street to my house.

So, I assume if I cancel my landline my DSL will not work, since they share a line from the street to my house, unless AT&T proactively does something. Can this be done remotely or does it require a visit to the house? Can this be timed so there is little to no disruption of my DSL service. (I've read stories of people losing DSL for days or weeks when they cancel their landline service, something I obviously would like to avoid.)

Thanks in advance for any tips you can offer.

Jeff

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The POTS telephone and DSL "travel" to your home over the same pair of wires. Turning off the phone service should not affect your DSL service.

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[withemag]

Thanks for responding Computer-Joe.

I agree that their "shouldn't" be an issue, but when you Google the topic you get multiple stories of people losing their DSL for lengthly periods when they disconnect their landline. From what I've read, there is an inference that the DSL department has to do something to make it work after the landline is disconnected.

[spd2demun ACE - Master]

Try contacting Alex, one of the AT&T Community Managers, and see if he can get you fixed up.

[ATTAlexCM]

Thanks everyone!

@withemag - Welcome and thank you for posting.   I'm sorry to hear about the trouble.  As mentioned by the other Community members, since this is account specific, please shoot me a PM.  We can get you in touch with the appropriate group to help.

Regards,

Alex

[h2oblueangel11]

Thanks , I hope that works, I'm tired of have to be calling and waiting for they to strigh up everything !

[bradleybrokers1]

Greetings, I have a similar concern.

ATT is my current provider for DSL and the land line: {personal content removed for safety}. (I also have a second land line  --but that is not changing for the moment). I am porting my  phone number to a different provider than ATT and I need to "dry-loop" my DSL service. I need to separate the two services so that there will not be a loss of my DSL/Internet service after my port completes. The new provider warns:

"If your DSL service is delivered on the same line as your phone service, you must  separate the two before you transfer your phone number. Ask your current provider for "stand-alone" or "dry-loop" DSL.  Failure  to  separate the two services will result in the loss of your DSL/Internet service after your port  completes."           

 Please advise. Tom

[bradleybrokers1]

Any help on how this is done? Any reply?

[bradleybrokers1]

FYI for those that are following the thread... I have been notified via pm that an answer/solution is forthcoming in the next couple of days. I will post all here at this thread in the hope that it will expedite assistance for others trying to do the same.

[spd2demun ACE - Master]

That would be great!  Good luck.

[Tbustillos775]

I am having similar issue with dry loop and multi reps "fixing", pawning me off, sending me to "hold" purgatory ...I hope some solution is posted. I am seriously considering calling hughs satellite svc...my nightmare began 5 jan and I want to wake up.

[churchsteeple]

Hi,

I am an ATT customer with dsl and a landline that is looking for a dsl dry loop configuration.  It looks like Alex may no longer be responding to these requests.

I have been a Bellsouth/ATT customer for a long time and would like to continue getting ATT dsl.  Any help with a seamless transition would be greatly appreciated.

Thanks.

[churchsteeple]

ATT has replied. Thank you!

[Bulldawgs6]

I hope Alex or someone can help us, too!

Hi,
We currently have 1.5 DSL,home phone service, and cell phone service with At&T.  We want 3.0 DSL for the advertised price (on this website) of 19.95 a month for DSL without home phone service (Dry Loop).

We called At&t and were told-
a.) We can not get 3.0 DSL because our area is scheduled for a "forced migration" to UVERSE and the only upgrade could be to 12.0 DSL (for $29.95/month).  The CSR insisted her system would not permit her to process a 3.0 DSL upgrade for $19.95.

B.) The CSR transferred us to the retention office when we mentioned Comcast as an alternative.  The retention department said they could upgrade us to 3.0 DSL (but not at $19.95, as that was strictly an internet offer).  The rep. said to get that price we would have to order online.

C.) We placed an order for 3.0 DSL online (through this website).  A tech came to our home today to say he was installing the new line for dry loop.  He told us our current phone number would be replaced by a new number and we could cancel the old number when he transferred us to 3.0 DSL.  He also told us that when the old number was cancelled we would lose our current e-mail accounts.  This was not acceptable to us so we cancelled the dry loop order.  

D.) Now we are back to trying to figure out how to get our DSL service at the higher speed and advertised cost without losing our email. At the same time, we no longer want the home phone service. We have absolutely no desire to add to our "bundle" or bill.  No Uverse, no digital phone,  no joy of willy nilly placement of televisions.  Just dry loop dsl and our cell phone service.

As a long term (40+ years if you count the Bell South golden years) customer we can't believe this is too complex for us  to understand or AT&T to implement.   If 12.0 DSL is available at $29.95,  surely 3.0 at $19.95 is possible.  It would be inconvenient but not impossible to forward our e-mail to another e-mail account, but is this really the only way?

Any help will be appreciated.

[CNNTV]

Bulldawgs6: Just wondering if you ever got your situation soted out?

[Porsche_962]

Hi Folks,

I am also in need of separating my landline from my DSL line and obtaining a "dry-loop" DSL configuration. At an undetermined future date, I will turn off the Landline because my need of the landline is becoming less and less especially since I have a AT&T Cell phone account

The problem I am encountering is that it appears that my only option is to switch to U-verse, which I do not need or want. I am happy with my AT&T DSL and would like to keep it, but if my only AT&T option is to go with U-verse for my internet solution, I will need to switch to an alternate provider. Please provide any advice or tips on how I can solve this issue and continue to be a happy AT&T customer.

Cheers,
Garth

[ATTAlexCM]

Hello,

Thank you for the inquiry. I PM'd you requesting some additional information. Regards, Robert on behalf of Alex

[Rem9971]

I am also in need of separating my landline from my DSL line and obtaining a "dry-loop" DSL configuration. At an undetermined future date, I would like to port my number then disconnect the  landline 

[valley_nomad]

I called CSR today and tried to see if there is a smooth way to "switch" my current tranditional DSL to a Dry Loop DSL. The answer was NO.  They told me that I will have to "open" a new account for Dry Loop DSL service and my rate will be more than doubled so that any attempt to remove my landline service will not make much economic sense. The alternative is to order their new U-verse Internet service with a bit lower rate. But I will have to pay a $50 activation fee and sign a 12-month contract.

[NikoJ]

I am also in need of separating my landline from my DSL line and obtaining a "dry-loop" DSL configuration. At an undetermined future date, I will turn off the Landline because my need of the landline is becoming less and less especially since I have a AT&T Cell phone account.

[slpierce1]

I can speak from personal experience. When I dropped my land line, I lost my DSL for weeks. Each time I called AT&T, I got another person who screwed it up even further. They had me down as requesting a disconnect for my DSL, then they had me down as a new services...it was the biggest headache.

[judynewton]

It appears that AT&T may be causing this inconvenience of disconnecting the DSL when porting the phone # to another carrier on purpose to discourage porting the phone # and loosing that portion of business. I have been thinking about porting my AT&T phone # to ooma. If I do port my # to ooma, I will assume that based on AT&T's history of 9 times out of 10 disconnecting the DSL when a dry loop was requested, I will get new internet service with another provider prior to porting my phone #.....Sure I will have overlap internet service for a short time period but tactics like this certainly make you loose confidence in their service. Why not cut your lost and run...After being an AT&T customer for decades and to receive this type of "customer service" , it certainly displays how they would not value any remaining service you keep with AT&T. If it was an isolated case, I would understand. However there have been too many people who have lost AT&T internet service for days or weeks when told they would not loose service when porting a phone #. What large companies don't realize that once customers leave for a new provider, those customers are gone for good. Once I walk away from AT&T, I won't look back. Long time customers don't appreciate not getting advertised specials only available to new customers.....again this is how AT&T shows appreciation to current customers? Shame on AT&T!