12-01-2011
12:01:07 PM
- last edited on
12-03-2011
06:00:09 AM
by
Phil-101
I have the same problem as mieah above.
My computer hangs whenever I try to reset the modem password.
AT&T help seems to come from China or somewhere. I can't understand what they are saying. I'm thing of switching by DSL to ComCast.
[Subject edited to reflect new topic]
12-03-2011 07:13:49 AM
Try contacting Alex, one of the AT&T Community Managers for further assistance.
12-04-2011 10:25:40 AM
Thank you @spd2demun!
Ray_P wrote:
I have the same problem as mieah above.
My computer hangs whenever I try to reset the modem password.
AT&T help seems to come from China or somewhere. I can't understand what they are saying. I'm thing of switching by DSL to ComCast.
[Subject edited to reflect new topic]
Welcome and thank you for posting your experience. I'm sorry to hear about the ongoing trouble. Just to be sure, is your PC connecting directly to the DSL modem or are you going through a router? Also, what happens when you connect directly to the DSL modem and try using the reset button on the back of the modem to restore it to factory settings? The following solution may also help..
Troubleshooting your AT&T High Speed Internet connection (May be asked to specify High Speed DSL as your service type to view)
If the trouble continues, please send me a private message with your name, account number, phone number and the best time to contact you. We'll get you in touch with the group that can help.
*To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.
Regards,
Alex
