AT&T has become a joke in the past several years... Sad thing is I don't have much to choose from. I left for about 2 weeks to go to Comcast for their bundle program... (which was a joke as well) After just 2 weeks I went back to my old system. Somehow I ended up with 3 AT&T accounts. After just 2 weeks our service was turned off. When we called to find out why... They actually told us they didn't know why, and that we would have to wait literally a few weeks before someone could come out and set us back up!?!?!? I asked them why... Seeing they push a button to turn us off... We didn't need someone to come out to turn us back on. We have had their service for over 4 years... We have everything we need. After a long discussion... They ended up sending someone out the next day... Between 8am and 8pm!!! (of course)
After my wife sat there all day we called and they informed us they've already been here and left!!! Thanks for letting us know!!!
Through all that... We now have 4 accounts!!! And we are getting mail from them stating our service is going to be cut off due to non payment. We have called several times (literally more than and hour each time) to try and get those other accounts off our names and closed since we've never used them... And we have been told at least 5 times that they are closed and we have nothing to worry about...By the way... How many times can you get transferred to the same phone number!?!?!?!
Today I am writing this from my work computer due to our service being turned off AGAIN!!! My wife is at home waiting from 8am to 8pm once again!!! (will they let her know they came by this time?)
I have also received 4 welcome boxes with cat 5 cables and other garbage I don't need. I wonder how much money they wasted on that alone!!! Cause guess what?!?!? This isn't the 1st time this happened to us... We went through the exact same thing 4 years ago when we moved into our new home.
Great Job AT&T. Not sure how you are staying in business.
It's time to clean up the mess AT&T.
A very unsatisfied customer,
Steven
[edited for privacy]
