Contact information? [ Edited ]

[errol09]

Does anyone here actually work for or represent AT&T? I have spent a nightmare since June 27th involving many hour long or more phone calls on many days to many numbers and many "customer service" reps and tech support people and am so frustrated and disgusted I could scream. No one was able or willing to give me a name or address of an upper level AT&T sales supervisor or manager or any address to send an actual letter to an actual person, I feel like many companies now hide behind automated "help lines", voice mail and websites to avoid actually speaking to their customers. I just want to scream and am feeling I made a very bad choice in choosing to move my AT&T phone and internet services (which I was previously very happy with at my previous location) to my new address. Someone should be aware of the runaround, misinformation, mistakes and screw ups involved.

{subject edited as new topic was created}

[spd2demun ACE - Expert]

Try contacting Alex, one of the AT&T Community Managers for further assistance.  You can contact him directly via PM with the link above.

[jamileh]

Thanks spd!

errol - Do you still need assistance? Please let me know if I can help. You're welcome to send a private message with your name, account number, phone number and the best time to contact you directly to me. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.