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Visitor

Posts: 1

Registered: ‎03-30-2010

DSL Hook Up

‎03-30-2010 11:08:09 AM

I am suppose to have my DSL hooked up today (3/30/10), though i was originally scheduled on 3/19/10) so needless to say we have been unavailable to do any work or homework at our new home for almost 2 weeks now. While AT&T has admitted they screwed up, they have yet to try & make amends for anything, to the extreme point of a manager (*personal information removed for safety*) trying to belittle me on Saturday morning (3/27/10) after the DSL department failed to phone me on 3 occassions the week prior. I have been an AT&T customer for less than a month & while it was a bundled package with DIrecTV, if I had it to do all over again, I would adhere to much advice & would not have gone with AT&T. They should be ashamed to call themselves a 'Technology & Customer Service' organization!

*edited subject title as new post was created* - moderator

AT&T Internet Expert

Posts: 1,196

Registered: ‎08-17-2009

Re: DSL Hook Up

‎03-30-2010 02:42:28 PM

Hello spyrus08,

Thank you for sharing your experiences and bringing this to our notice, it is valuable to us in improving our performance.

AT&T Yahoo! considers Member feedback important and we have established a web-page exclusively designed to receive your valuable feedback. Please submit your feedback to: http://support.att.com/emailus

I can only imagine how frustrated you must be with us at this point, I appreciate the admirable restraint you exercised in your message. My sincere apologies for the time you have spent dealing with this issue.

Ideally, the services should be activated on the same date that was provided by AT&T order department for the activation. However, if there is a delay, please contact our order department, they would be able to check the current status and let you know the exact reason behind the delay.

For assistance with your query about the services activation we have help available at 1-877-722-3755 between 7 am and 9 pm, Monday through Friday, and 8 am to 5 pm on Saturday.

I regret all the uncertainty you have experienced. Please, bear with us.

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts in a single thread. This will help other users find this information too!!

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