05-16-2012 09:32:34 AM
So I ordered my ATT Phone/Direct TV service about 2 months ago. As part of the package, I wanted to include DSL. When I went to the web page, it said it was available. I double checked by talking with an ATT sales rep via chat, yes it's available. I put in the order and get a verification back stating that the Phone and Direct TV would be setup but DSL was NOT available at my address. WHAT? So I call and verify Customer Service that it was. Well, I have Phone/TV but no DSL. I look again today and NOW it says that not only is DSL available, but U-Verse is as well.......
Do I or do I not have DSL, U-Verse, High Speed Internet to my address? Who's right and who's wrong? How can I find out for sure?
05-17-2012 12:13:28 PM
You are screwed just like the rest of us by AT&T's false advertising.
You have 30 days to cancel, which you should do.
You can get satellite cheaper from Dish, and DSL is available anywhere there are phone lines.
$40 will get you a magicJack at Radio Shack or Best Buy that is VOIP, with first year included and $20 per year thereafter. Don't waste money on the phone service which is no better than magicJack.