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Tutor

Posts: 6

Registered: ‎07-20-2012

DSL lines physically there as far as computer knows they're not...

‎07-20-2012 12:08:33 PM

This has been going on for a good year or so but I keep placing an order for DSL after the check availability it shows that im available then I get an email saying its not after my deposit is taken... Also the technician came out to my house and told me the lines were physically there and he could run all the lines and hook my DSL / u-verse up but he couldn't activate it because the computers show that these lines that ARE there don't exist sorry if I explained this poorly been on the phone on and off for the last 3 days trying to get this resolved and they're not much help... At one point in time they actually said my house didn't exist because they couldn't pull my address up on there computer... Thanks for reading this and any suggestions with where I should take this would be greatly appreciated

Former Community Manager

Posts: 5,009

Registered: ‎06-20-2011

My Device: iPhone 5 & Samsung Focus

Re: DSL lines physically there as far as computer knows they're not...

‎07-24-2012 09:21:24 AM

That is definitely an odd situation!

Will you please send me a private message with your name, account number, phone number and the best time to contact you?

To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

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