05-10-2012 01:43:10 PM
I moved back in October. I called ATT and said I am moving etc... Asked for DSL for my new address. Gave the dates I 'd be out and moved into the new place. They said fine. All was ok. I was paying my bills all along online.
Then in March they shut everything off. Said my account was deliquent. I had zero payments on it. I looked at all my ban statements. Monthly like clockwork- my money went from my account to ATT. They said they would investigate.
I sent them my bank statements etc.... the investigation goes on. I said- did you turn off my old service? They assured me that they did.
Then they tell me DSL is no longer available for my neighborhood I must get U-verse. SO I get the U-verse like they tell me, and guess what- they did not shut off this old dsl account either.
SO now I have 3 accounts- 2 DSL and 1 u-verse that I am being billed for. I have collections agencies calling me.... totally shocked me because I pay my Uverse bill every month.
They still did not tell me I had these 3 accounts until 2 days ago. I called today and these accounts are STILL active.
So how do I get these old accounts removed? What about refunds for all the months that these accounts should not have existed for? This was not my error- it was ATT's error.
05-11-2012 07:07:24 AM
Whenever you do anything that affects service, either disconnecting, changing, etc. Always get the user name of the person you spoke with, they should give you their user id and always ask what the order number and due date is. In the case of a disconnect you would want to ask for the D order number
05-11-2012 09:13:44 AM
Hey there bellajune!
I am going to send you a private message! I'd like to get some additional information from you! I want to get you some assistance to get this resolved. Sounds like you have been trying to reach a resolution for quite some time and I am sorry about that. Please check the blue envelope at the top right of your screen and you can respond directly to that message with the information I need! Looking forward to helping you get this resolved! ~Delia
Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.