Please Help Me!!! Should I cancel??? [ Edited ]

[tarin1352]

I have been reading everyone's advice online regarding AT&T and they say to run from them! I started contacting corporate right after my cable was installed since one of the wireless boxes would not shut off from the day it was installed. Conveniently the technician left it on (guess what he realized it wouldn't shut off and ran away). They told me I had to send the box back and they would send me a new one. I just had it installed and I would be without a box for about a week. After talking to Alex who would only give me his information that his id ended in  for almost 2 hours, then I talked to Andres associate  who referred me to Pablo who conveniently couldn't come to phone. I then called the corporate number and spoke to Connie who assured me she would watch for my bill and make an adjustment "worth my while to my account as soon as the bill posted". A total of 6 hours was spent on the phone that day. They said they would send someone out the next morning between 8 and 12 another one of their 4 hour time windows. I sat around the next day and no one showed up so I called again and of course you can never get the same person twice. And they said oh it was set up for yesterday. Umm how was it set up for yesterday when I called yesterday? After wasting about 6 hours on the phone with them trying to get this straightened out I was assured by several people that I would be compensated but that I would not be until my bill was posted. So I took off from work again to sit around and wait for someone to show up to fix their problem that should have been recognized by the technician who took almost 6 hours to install one wire around my house. The technician shows up at the last minute of the four hour window.  I thought nothing of it continued watching cable and sure enough a full bill comes guess what they credited us $49 for the service fee they charged me for coming out to give me a new box because the first one never worked. There was no additional credits for my bill nothing. I called again and the corporate office was extremely rude of course no one knew who Connie is or any other person I talked to. So I went to the trusted internet and found a number listed for a Paul  VP of sales . So what the heck let's try it. This extremely nice man calls me back listens to my issues told me information about my account assured me he would take care of me credit my account 3 months make sure I got the $250 in rewards cards that were offered when I signed up with a 12 month contract. I was so excited but skeptical so he assured me he would call me back the next day and guess what everyone NOT A PHONE CALL. I decide 2 days later I would call him and he won't answer his cell phone he told me was his personal line. I called AT&T corporate office and I went as high as the president’s office and no one in this place can help me. How can such a large company have such a terrible customer service team? How can they treat their customers like garbage? Do I say forget AT&T and go with another company?

{personal content removed for safety}

[boogerbomb]

After your experience I would say yes.  They obviously don't care if you want to be a customer or not.

[ATTJulieCS]

Hello tarin1352, it sounds like you've had more than a terrible and frustrating experience. Thank you for posting in the community. I'd be happy to try to help. If you could please send me a Private Message, (blue envelope in top right, user name ATTJulieCS), with your account number, full name on the account, and best contact number, I'll engage a specialist to aid in getting this resolved. 

Thank you,

Julie Rae 

AT&T Community Specialist

[pgyoung]

They sure don't.

[AlexS13]

Everyone is having the same issues with ATT. Paying for product that doesnt work, horrible customer service, incompetent technicians, and a company who doesn't give two ***** about their customers.

[roxanaheang]

Hi,

I'm having pretty much the same issues.. I'm really debating to  cancel but isn't sure if i want to pay the cancellation fee.

First off when we first got Uverse we had a lot of trouble with my DVR receiver, I think  I am on my second one and my second internet box and each time it was a HASSLE getting to speak to somone regarding my issue. and i kept getting the automated system, if i wanted to talk to a computer I wouldn't have called a phone number. There was even a point where I didn't have service for  a few days. The representative that I spoke to informed me that I would get reimbursed for the time loss but I never was. Then after the promotional period ended my bill spiked almost $60 and I noticed my bill detail said that I upgraded my internet which I never did and that was their reason for overcharging me. The customer service rep fixed it once but now my montly bill is still the outrageous amout. The service is the worst I've ever experienced in my life. Att is expensive and my channels suck.