Recent Message In Regard To DSL Change

[dgannon63]

Got a letter indicating that if I use more than 150 GB per month three times I will have an additional charge.  When I signed up for my internet the plan was unlimited usage, now rather that ATT upgrade there equipment they want to screw there customers and reneg on the terms.  This infuriates me I recently got direct TV and moves like this by ATT is why I never bundle with them.  Essentially they want to charge customers more to compensate for there poor equipment.  Hey ATT Upgrade you stuff and stick to the deal.  I wrote them proclaiming my displeaure if you got this note I suggest you do the same.  Custmoer srevice is horrible with this group I am so close to going back to Cox Cable I had a lot less issues.

[jeff3558]

Simply a money grab, nothing more nothing less. Be sure that you file a complaint with your state PSC concerning this as well.

How can AT&T justify giving regular DSL customers 150GB and U-Verse ccustomers 250 Gb?

There is no justification this is all in the name of anti-competition, but it makes no sense I couldn't get U-Verse if I wanted it to begin with yet U-Verse customers somehow inherently have a need for more Internet bandwidth than regular DSL customers.

This is nothing more than a measure to either take away the NetFlix option for the heavy users of it, or to amass huge charges on a unwitting customer.

AT&T has also been making investments in a video game streaming company that they are obviously hoping to ding some extra charges on users of this as well should it be a big hit.

[Agent88]

DSL can't provide the bandwidth that U-verse can, that's why the cap is lower. 

The big issue is that AT&T doesn't want to continue supporting their 50+ year old copper lines which are failing and want everyone to switch over to fiber (U-verse).  Instead of doing this as a system wide upgrade, they are slipping U-verse in alongside current DSL customers, primarily affecting those DSL customers who do not have access in their neighborhood to FTTN (U-verse).   This is a sneaky way of keeping their cost down while inconveniencing SOME customers, while making others very happy.

In my neighborhood, FTTN goes to the VRAD right next to (10 feet away) the Crossbox (copper/DSL).  Since copper still runs the final connection in FTTN, you wouldn't know what is going on unless you are tech savvy.

I had DSL for over 10 years, and had trouble every year during the spring rains... finally, this last fall, it quit completely.  Cable repair had to spice a 100 pair section between the CO and the node, and while doing so, one of the guys advised me to go Uverse, that AT&T would not be able to ever give me the speed I was paying for due to my loop length.  I told him that my loop length had not changed in 10 years, but water in the line would change the resistance, making it appear longer.  He made the point that I could put up with a deteriorating copper trunk or go fiber and cut out most of my trouble.  He was right.