06-22-2012 10:35:45 PM
I spent 4-1/2 hours working with tech support tonight, trying to register my new account and find out my equipment is crap.
It started with a registration failure and an error message"communication failure". The guy in Punjab tried to blame it on a server problem. I wasn't satisfied to wait "4-5 hours" and try to register again. The supervisor had me reboot the router-again. He also wanted me to wait 4-5 hours and try again. "Tier 2 guy in Punjab" - finally got me registered - I suspect by accident.
Spent a good bit of time trying to figure out if I had AT&T Internet or Uverse. I'm still not sure. The website is confusing and sends you chasing in different directions. Got my router set up successfully - then it stopped broadcasting.
More chasing rabbits on the AT&T tech support sites. Couldn't get some diagnostic program to install and called tech support. Spent another 30 minutes or so talking to a computer who gave up and gave me to a person who finally pronounced my router dead.
I'm amazed AT&T is so disorganized and disjointed. Before I got my equipment, I tried to register only to find out (I think) that I had to wait until the equipment was installed to register. I'm still not sure if I'm dealing with uverse or at&t. I had to wait until after 8PM on the day I received my equipment to install it.
Tech support put me on hold to talk to the people to send back the modem. The guy answers the phone and is asking me what he's supposed to do. Does nobody in this company have a way to communicate with others?
If there was any other choice for getting service without having a landline, I would have already placed the order this evening and told at&t to shove it.