09-25-2009 06:47:45 AM
I must say I was impressed by the way, Steve -sc454g, took an interest in my question and provided positive feedback. Managers, you have a good person there, take good care of him. Again, thank you Steve!
10-21-2009 07:11:41 AM
10-21-2009 01:20:58 PM
From my experience Tech Support is a joke. I know more about computers & the internet than most of the agents I've spoken to. Also what is the freaking deal with them constantly wanting to blame everything on your router. Nearly every time I call about something & mention my use of a router it automatically becomes my problem not matter if I got it direct connect to router or wireless Tech Support look at it as an easy way out that most people would probably believe.
That's because most ISP's you talk to consider a 3rd party router a possible trouble point. Any good tech support would tell you to remove it and test from PC to their modem (cable or DSL). Any of them that don't is just asking for problems and guessing at best with your diagnosis. I had a dlink that gave me a nice 2% packet loss before I ever got to the DSL modem. Now would I expect remote tech support to know this? No! because they would have had to been next to me and see it ! Asking them to diagnose over the phone on 3rd party router issues would be guessing at best and just wasting your time. Eliminate the router and call them back with just the modem and PC.
bottom line is just because you bought it at wal-mart doesn't mean it isn't defective.