05-11-2012 10:42:26 PM - last edited on 05-12-2012 04:37:43 AM by Phil-101
I contacted AT&T earlier this week with a question on my bill - and then the cusomer service representative convinced me to upgrade my plan from DSL only to a DSL/home phone bundle. At that ime, she assured me that my internet service will not be interrupted when changing the plan. So I agreed, and apprantely I was cheated. This Wednesday, the local AT&T technician came and changed the cable - and I found I didn't have the internet. They said that it was because the new internet service had not been activated yet, and it would be activated by Friday. So I asked them to come back on Friday. They did come today, and finished the installation. And then I lost my internet connection again. I called the technical support, and got two USEFUL messages: 1) They won't activate my internet service until next Monday, and they don't know when it will be activated - morning or evening 2) They don't have customer support in the weekend, so sorry, they can do nothing about it this weekend.
I don't need any SORRY from AT&T. This stupid customer service has ruined my entire weekend. I have a lot of urgent work to do, but now I don't have the internet. I AM ASKING THE CUSTOMER SERVICE TO BE RESPONSIBLE WHEN SAYING SOMETHING - PLEASE DON'T TELL ME THE INTERNET WILL NOT BE INTERUPTED! I would not have chosen to upgrade my plan if so.
I am so diappointed at AT&T.
I swear that everything stated above is true - I didn't make up anything.
[edited for privacy]
05-17-2012 03:32:38 PM - last edited on 05-17-2012 05:05:12 PM by Phil-101
P.S. These agents don't get paid [Edited to comply with Guidelines] to do anything, so don't bother calling. Contact your Congressperson. THAT gets results, as they have been treated just as badly by AT&T as you and will relish getting even for you.
After fighting a loosing battle for a year and no help from the FCC, I wrote every state and fed senator and representative I had. The VP for the SE at AT&T called a few days later to say he had credited my account $600 for my trouble, was sending an entire team of engineers to my home and had to fly to Washington, DC to testify before congress. And, "here's my private number; PLEASE don't do that again!"