05-09-2012 04:35:44 PM - edited 05-09-2012 05:00:43 PM
I have called DSL tech support, and the representative was running me in circles. Here is what has happened. I have called about DSL issue, after she was trying to troubleshoot an issue so she was trying to upsell me a DSL modem, so i have told her this is not the case i have already tried another modem, but she was insistent by keep repeating the same thing "You need a new modem", and you will be changed $75 for it, when i have already told her i have tried another modem already. Now here comes the 2nd part she was telling me i was entering the wrong password when i was postive i have entered it correctly, but no " You have not entered the password correctly. Finally the tech showed up and he has found a problem with the inside wiring cable outside the house. And this is not all AT&T's office has given a tech a general tech support number instead of giving customer phone number!
Most of you need to be fired!
05-11-2012 10:49:32 AM
Welcome Oleg30. I'm sorry to hear about the trouble and thank you for the feedback. For assistance with account specific questions/concerns, please send me a Private Message (click hyperlink to send me a PM) with your name, account number, phone number and the best time to contact you. We'll get you in touch with the group that can look into it.
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