07-12-2012 10:14:49 AM
Back in May, another business in the same building was installing DSL in their office & had the equipment sent to our address because they knew we would be here. When AT&T hooked theirs up, they promptly turned ours off with no confirmation from us. We just thought ours was down for some reason & called AT&T to see what was going on. They said that we were up & running & we told them "No, that is another office". We were told that 2 internets couldn't be in the same location. We told them that it wasn't the same location. Long story short, 20 reps & 2 WEEKS later, we finally get the internet back on. We were promised by the "manager" that we would be given at least 2 months free service for our troubles. Today, I decided to check my account online, just to make sure that all was OK since I haven't received a bill. Couldn't access the account online, because I needed a customer code. Called AT&T again to get a customer code. Can't get one because I can't verify who I am (because I don't have a customer code) DUH! So, I just asked the gal how much was due on the account which should have been $0. Lo & behold, we owe $65 that is almost past due. For 2 1/2 years we paid only $45 per month. And of course the rep couldn't tell me why there was an increase.
I would like to know why the increase, but I dang sure don't want to get on the phone with them again. My husband & I have had AT&T for many years & have never had any troubles until now. Their customer service is HORRIBLE! No one has any answers & they just want to pawn you off on someone else. I went thru 4 reps today!
If we had a choice here in our town for another internet service, I would change it today!
Thanks for letting me vent!
07-27-2012 06:47:59 AM
Hi K'Lynn. I understand from your post that you were venting, but I would like to get you some assistance. I am going to send you a private message (see blue envelope top right of screen) as I need some additional information. I would hope that this issue has been resolved already but if it hasn't please respond to my private message so we can help get a satisfactory resolution for you.
Thanks for posting in the forums! I look forward to hearing back from you! ~Delia
Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
07-31-2012 08:50:01 PM