08-29-2009 02:45:08 PM
Not sure if what follows is on topic here. It is an email reply from AT&T customer service. Can anyone here answer my questions? I searched this forum for "Worldnet" and got nothing. Thank you, P.E.H. Greetings Patrick, Thank you for your recent email regarding switching to AT&T High Speed Internet service. I apologize for any issues you are experiencing. We do our best to answer your question directly without referring you to another department; however, addressing your question requires a specialist in the High Speed Internet office to assist you. Please go to the AT&T High Speed Internet Help website, http://helpme.att.net/, and talk with our team of High Speed Internet specialists. You can also chat with them online by visiting: http://helpme.att.net/chat/chat.php. If you prefer to talk with a live person, please call 1-877-722-3755 to resolve your issues. High Speed Internet Technical Support is available 24 hours a day, 7 days a week for your convenience. The AT&T High Speed Internet website provides detailed information on several High Speed Internet help topics, such as: - features - software - installation - connection problems - sending/receiving email Patrick, again, I apologize that I cannot resolve your email concern today. If you have more questions about the High Speed Internet services, please refer them directly to our Technical Support Group. If you wish to order AT&T HSI Speed Internet service after speaking to technical support, I will be glad to help. Thank you for using AT&T. We appreciate your business and continued loyalty. Regards, Angie Your AT&T Customer Service Representative NOTICE: Based on the information you provided, our understanding of your request, and currently available data, we will address your inquiry to the best of our ability. Please note that prices, terms, and conditions are subject to change, and in the event of a discrepancy, prices, terms and conditions in any applicable tariffs, service guides or other official terms of service documents govern. (c) 2007 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. On 8/27/09 11:32 AM, Patrick XXXXXXX wrote: To: ATT_1WI@att.com Customer Name: Patrick XXXXXXX Email Address: XXXXXXX@att.net Street: City: State: Unknown. Zip: Phone Number: 559-222-xxxx Alternate Phone Number: 559-222-xxxx Passcode: Customer Code: Last Bill Amount: Last Payment Amount: Long Distance/Local Toll: CPNI: No Permission to Call: No Email Tracking Number: 300765243 Question/Comment: switch AT&T dial-up to DSL Additional Information: I have AT&T local phone service (at 559-222-xxxx) and am billed separately for Worldnet service. I have Personal Web Pages hosted at Worldnet. Suppose I want to switch to the $19.95/month DSL service with complete domain name "att.net" only: 1) I understand I cannot keep the email address XXXXXX@worldnet.att.net with DSL. Can I retain the "vanity" address XXXXXX@att.net and the PWP URL http://home.att.net/XXXXXXXXX . 2) Some of your automated online signup pages for DSL indicate two choices for the switch to DSL: a) get a new userid b)keep the old user id, except for WorldNet customers. If I can retain the last email address and URL in 1) above, do I select a) or b), or do something else? 3) In any case how long will you forward mail sent to XXXXXXX@worldnet.att.net, on to my DSL email address? Thank you, P.E.H. Please respond by email, phone number is often tied up or unattended.
08-31-2009 08:56:04 AM
have you tried calling the Worldnet support group? from what i remember, when you want to upgrade from worldnet dial to att dsl service, you could call the worldnet billing group and ask them to change your current worldnet service to the "0-charge" service.
in that way, you can keep your worldnet accounts active without paying for the dial up account.
09-01-2009 11:54:57 AM
09-01-2009 06:17:04 PM
It's our policy to keep private information such as email addresses, last names, addresses, phone numbers, etc off of the forums. This is to protect the safety of you and other members. I apologize for any inconvenience this may have caused. Please feel free to PM me if you have any further questions!
09-01-2009 06:33:59 PM
09-01-2009 07:17:15 PM
Great suggestion Patrick, that will definitely be less confusing, especially to those who read it after it has been edited. Thank you for the input!
09-02-2009 09:49:42 AM
i believe AT&T offers an opportunity to retain your current @worldnet.att.net email ID in addition to the new AT&T email ID that you will create during the setup registration of the new DSL account.
if you change your service to AT&T DSL, you will end up using two email accounts, @worldnet.att.net and the new @att.net domain. ex., you have email@example.com for the worldnet dial up, AT&T will only allow you to register firstname.lastname@example.org if user id "akee" is not yet taken. all att IDs must be unique.
and if you choose to keep the @worldnet.att.net email ID active, you must contact an AT&T WorldNet Service Representative and request that your @worldnet.att.net email ID be switched to the $zero email plan. you need to make this request so that you won't get charged for the dial up service anymore.
09-02-2009 10:03:24 AM
"1) I understand I cannot keep the email address email@example.com with DSL. Can I retain the "vanity" address XXXXXXXXXXX and the PWP URL http://home.att.net/XXXXXXXXX." --> i believe you can keep the vanity address as well, as long as you will keep the email ID active too. again, it is best that you contact WorldNet Service Rep. to confirm this.
to answer your second question, you will have to choose "NO, I DON'T HAVE A MEMBER ID YET" option to create a new AT&T email address during registration. i can't recall if it's A or B.
since you will end up having 2 email IDs (@worldnet.att.net & @att.net), it will be easier if you just set up the worldnet account to forward all incoming emails to the new att email id. this will allow you to access both email accounts in just one location. try going to http://memberservices.att.net to setup the worldnet's forwarding feature.
"3) In any case how long will you forward mail sent to XXXXXXXXXXXXXX, on to my DSL email address?" --> your worldnet email ID will continuously forward emails to the new att ID as long as @worldnet.att.net ID remains active.
hope this helps.
09-10-2009 03:02:15 AM
Despite what you may have read on the Web or what any AT&T representative may tell you, the answer to your question is that you CANNOT keep your Worldnet address. Over the course of the past few weeks, I've spent over 5 hours on the phone talking to AT&T representatives. Prior to signing up for DSL, I was told that I could keep my Worldnet address, but when it came time to register for DSL, I was out of luck. Talks with tech support and supervisors confirmed that keeping my Worldnet email address was plainly NOT an option. Anything I may have been told by them earlier was apparently pure hogwash. Good luck! You'll need it with AT&T.
09-21-2009 09:47:28 AM
As per my experience, akee was correct, and you are also correct in some way... You can still keep your Worldnet email address; however you cannot register it as your primary email address for your AT&T DSL. If you follow what akee said, which inevitably the only solution to your concern, you would end-up keeping two email addresses: your original Worldnet email account, and the new email you registered for the DSL.
Despite what you may have read on the Web or what any AT&T representative may tell you, the answer to your question is that you CANNOT keep your Worldnet address. ... I was told that I could keep my Worldnet address, but when it came time to register for DSL, I was out of luck.