11-27-2011 09:34:16 PM - edited 11-27-2011 09:37:58 PM
I get around 20-30 drop calls a day. I am on the phone a lot and this is a huge problem for me. If you are wondering where this happen just know my office is in the middle of san francisco not on some rural area. Calling the customer service is an investment of hours , patience. There is no common sense, i get interviewed by "techinical" on silly things - like what is the type of device i am using! Really???? Is this a piece of info that they should have on file??? blah blah such a WASTE of time and energy with ATT . lookinging forward to break this contract and move to Verizon after 5 painful years!!!
This company is a joke and should be dropped the same way their calls drop.
11-28-2011 08:57:33 PM - edited 11-28-2011 08:59:23 PM
Well you gotta do what you gotta do. Switch to another carrier that has good coverage in your area, if you found no resolution.
To resolve issues, they do need to know the specifics of your phone. Gone are the days when AT&T made a standard phone. All phones are different now. So it is important to answer all questions that they ask of you.
12-02-2011 11:19:07 PM
the problem will probably be the fact that you are in the middle of san francisco. there is just too much usage in big areas like that and puts a strain on the network. at&t has been working hard on fixing issues like this in big cities
http://focus.att.com , granted you're city is not listed but please take the time to click on one of the listed cities to see the work being done. This is happening all over the country. AT&T is trying to do right but it takes time and money. and a lot of both.
12-07-2011 06:28:33 AM - edited 12-07-2011 06:30:20 AM
Well of course one question would be "why are you with AT&T now"? Did you have good service in the past and then it suddenly changed? Note I'm not admonishing you, just curious.
Generally speaking, carriers are a mixed bag. You get one thing, you give up another. Certainly if you can't make phone calls then you'll need to switch, but sometimes it's a tradeoff between cost and speed, or speed and device, etc. Evaluate the trade-off between AT&T and Verizon and pick whichever offers you the features that are most important to you (as others have said).
For example, I'm trying a BB Torch; I want a BB and the Torch is the device that fits the way I work best. Call quality and regular browsing on AT&T is fine (I'm in NYC). But I know that if I go with AT&T then I simply will not be able to stream video. Period. I just need to decide if that's something that's important enough to me that I'm willing to sacrifice all the good stuff.
12-07-2011 10:11:04 AM
12-10-2011 08:48:31 AM
Look at my posts......yes my service has been getting worse.....I too have been having problems with calls being dropped......when I am in downtown Charleston with full bar service......at first I thought it was my phone dying, but upon buying a new different type, I found out different.
12-10-2011 09:16:44 AM
12-15-2011 01:52:43 PM
I have to say I just switched from Sprint to At&t and really wish I hadn't I never had problems with my sprint coverage except in very few rural areas and the plans are better my sprint had unlimited data unlimited to any mobile 1500 shared mins it was a family plan and it was like 129 per month plus 14 for each phone to have insurance with At&t I can only afford the 2gb data plan which im praying we don't go over but since our phones do not pick up half the time we shouldn't and its like 20 dollars more a month..Really wish I would have stuck with sprint..I have a 4g phone and do not even pick up 3g service any where I go