Att Wireless has been dropping 50% of my calls, or maybe even more [ Edited ]

[VeryUnhappyUser]

To Whom It May Concern,

I have been using an iPhone 4 with Att Wireless for the last 22 month.
Nothing but trouble, from day one. Att Wireless has been dropping 50%
of my calls, or maybe even more. Imagine the constant worry and
aggravation of so many dropped calls! Over the course of the contract
I have attempted to have the issue resolved with both Apple and Att
Wireless. Apple has replaced my device with a brand new one and Att’s
solution was to change my sim card. Neither solution worked; in fact
the problem has gotten worst over time. My local Apple store where I
purchased the phone refuses to replace it saying the problem lies with
the service. Att refuses to accept the problem saying it’s a hardware
issue and sending me back to Apple. See I am a customer a human being
stuck in a contract between this two conglomerates whose faulty
product cost Americans billions of dollars per year.  Last two years I
have had to leave my office and walk outside in order to talk on the
Att Wireless phone. Sounds like I live in at the edge of the universe
well, No! I live in Center City Philadelphia just 2 blocks from City
Hall. If Att Wireless doesn’t have good coverage here where does it
cover? Att Wireless was charging $138 per month on the unlimited
everything plan which over the 24 month contract is well over $3000.
Transferred to Tmobile on a prepaid unlimited everything plan for just
$60 per month. Now I am surfing at 4g instead of 3g, I speed tested
the Tmobile phone at 4-5 Mbps which is much faster than speeds the
Iphone 4 3g offers. Best of all I can now talk on the phone without
having to walk outside my office and without the constant worry of
dropped calls. Still thinking about Att wireless? Save yourself a lot
of money and a lot of aggravation and stay away from the horrible
service of Att Wireless.

Professionally I am an Internet Marketing expert so I have created
this webpage which I am advertising with the Facebook Ad Network in
order to promote my horrible experience with Att Wireless. Facebook
has targeting options and have set mine to target both Facebook users
who are current Att customers as well as anyone who has ‘Liked’ Att
Wireless on the Facebook network. I have also moved one of my Filipino
outsourced worker from her current task to doing nothing but copying and
pasting my story to every review site on the web. We are up to 42 reviews and
this is after only one day. I will continue to have my agent review
Att Wireless until a resolution is reached. My Facebook ads have displayed
700 hundred times, with 9 clicks to the website. The Facebook ad is attached.

My requested resolution is to receive every penny I had ever paid to
Att Wirless over the last 22 Month as well as a sincere apology from a
senior manager for my troubles. I can be reached at {personal content removed for safety}

[JFizDaWiz]

I stopped reading once you said "since day 1“ because honestly you knew it was bad and waived your right to return the device within 30 days knowing it wasn't good and kept the service.

Unfortunately att will do nothing to reimburse you. There are 2 reasons the service is bad.
1. Lack of coverage, its not broken its the level of service to expect.
2. Congestion, again not broken, just too many people. I'm sure att is working on expanding coverage but that takes time and money. Ultimately, level of service to expect.

Cell technology isn't perfect and some locations with all carriers have these problems.

[squirrel14]

Agreed. You had 30 days to try at&t's service, and you could of returned the device. 30 days is more than enough time to see how good the service is in your area. It's not at&t or apple's fault; its you very own.

[youngjm ACE - Master]

Post all you want be remember to disclose that you chose not to cancel your contract in 30 day and you could have then chosen another carrier that works better for you.  I could very easy insert Verizon or Sprint into this story for a different location.

[jamileh]

I'm sorry to hear you've had such a difficult time for the past twenty-two months. I understand how frustrating not being able to complete a call can be. 

As several of our community members have noted, AT&T does have a 30 day return period during which a customer may return equipment and cancel a contract. Unfortunately, we are well past that window and cannot offer a refund for either the equipment or the service. 

[kinghdmi]

Yes he should have checked before signing on the bottom line but to say T-Mo provides better service ?  Why doesn't management use the resources necessary to fix the problem ?

[youngjm ACE - Master]

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kinghdmi wrote:

Yes he should have checked before signing on the bottom line but to say T-Mo provides better service ?  Why doesn't management use the resources necessary to fix the problem ?

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It is not always that easy to fix coverage.  Many local municipalities restrict the ability for the carriers to add new towers and capacity.  Some carriers get better results in those forums or may have gotten their towers before a change in the governance.  I have lived in areas where the local government was so restrictive that all the carriers have the same spot where all call drop and there is no fixing it for now.