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Visitor

Posts: 1

Registered: ‎06-21-2012

Call quality and reception

‎06-21-2012 01:13:42 PM

I'm located in Lake Havasu City and at my home I have 4 bar/3G signal. However, all phone calls drop or complaints from other end about every other word is heard. Sometimes it switches to extended service. Any suggestions? I have downloaded current update! About ready to switch to another carrier!

ACE - Czar

Posts: 1,703

Registered: ‎07-10-2011

My Device: z221;z431;LG Thrive

Re: Call quality and reception

‎07-16-2012 09:49:55 PM

KimRice wrote:
I'm located in Lake Havasu City and at my home I have 4 bar/3G signal. However, all phone calls drop or complaints from other end about every other word is heard. Sometimes it switches to extended service. Any suggestions? I have downloaded current update! About ready to switch to another carrier!

Many issues don't have a single cause.

I recall that my relative had a similar problem. As soon as the relative replaced the phone with a smartphone, the problem went away.

It sounds like in your case, your handset could not maintain 3G connectivity so that it dropped down to EDGE connectivity. I would suspect network congestion. Does it happen at all times of the day?

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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