Change in Network Coverage - Very Upset!!! [ Edited ]

[toddm_wi]

After receiving decent coverage at my work location for almost 15 months (new to AT&T July 2010), my coverage went to almost nothing.  After continued calls to Customer Support and Tech Support I was assured that there was a problem with the tower and that it would be fixed within a few days.  When that day would come and go, I would have to call back sice they weren't to quick to contact me.  This happened several times over a months time.  Finally today, after not receiving yet another call, I was told that since they were making upgrades to the cell towers for 4G service, the service could be degraded and that it may be improved next spring.  The customer retention rep Brian [personal content edited] did not seem to care and said there was nothing I could do.  Very upset!!!

[LEB712]

I had the same issue with making and receiving calls and I was told the same thing a month ago that towers were being updated to 4G. Now this is where it gets funny. I had issues today with the internet and I called and asked if it was because they were working on the towers still to upgrade to 4G. I was then informed that my area and its towers had its 4G upgrade done at the beginning of the year. To me, it seems like no one knows what the problem is and every rep we talk to on the phone gives us their best guess.

[ilikewireless ACE - Professor]

I heard that the technical/engineering department does not communicate well with CS so that the reps have no idea what's going on.

[EastIndianaGuy]

"I heard that the technical/engineering department does not communicate well with CS so that the reps have no idea what's going on"

  Well thats obvious....lol

[scottovt]

It may not be an AT&T tower.  If that is the case the tower owner will first take care of their clients, ie;,  verizon, sprint, etc., before they allow AT&T.

[ilikewireless ACE - Professor]

True. The possibilities include new building blocking signals, failure of in-building signal boosters (non AT&T), interference, new tree growth. So without a diagnosis, none can say for sure.