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Participant

Posts: 0

Registered: ‎08-02-2012

Is AT &T correct in charging me a disconnection fee?

‎08-02-2012 05:16:09 PM

I have been a customer of AT&T for years.. 4 weeks ago we lost coverage in our area.. they sent out techs.. says there is no problem... So I advised them I will have to change carriers because I need to have coverage in my home as I always have.

Their response... pretty much too bad... they will charge me the disconnection fee if I cancel? We did not do anything. we have always had good service, they admit they can't solve the problem... So why should I pay a cancelation fee?

So disappointed with AT&T..

Going Verizon asap... Am I wrong?

Former Community Manager

Posts: 5,009

Registered: ‎06-20-2011

My Device: iPhone 5 & Samsung Focus

Re: Is AT &T correct in charging me a disconnection fee?

‎08-03-2012 07:07:55 AM

I'm sorry you're having an issue with service in your area.

Will you please send me a private message with your name, account number, phone number and the best time to contact you?

To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

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