07-09-2012 12:36:52 PM
07-09-2012 01:18:44 PM
Typically if your service starts getting bad, that means there is a network upgrade in progress. 3G may be coming to your area. Call 611 from your cell phone and let them know of your issue and ask if it's due to a pending upgrade. AT&T is being aggressive in upgrading their network.
07-10-2012 05:33:30 PM
There may be some network outages right now. You can call 611 and to check on that. Also, if you are unable to make calls, text or use data, you may need to get someone to troubleshoot your phone. You can also check the coverage map on the att website.
07-10-2012 10:53:10 PM
My wife and I both have iphone 3GS'es and have checked the coverage map and it says we are in a 3G area for AT&T network, but we get no signal and cannot make calls or text or anything. The signal goes to nothing or changes to E and will not let us do anything. But AT&T says they have a bigger coverage area than Veriszon and our phones are not working in the AT&T service area according to the coverage maps. What do we do to fix this problem and the closest AT&T store is close to 20 miles away?
07-10-2012 10:58:18 PM
you know it says outside of area you could get roaming charges, but we are in our area and just plain dont get any service, heck, cant even use roaming if we wanted to and roaming is even turned on on our phones.
07-12-2012 02:55:20 PM
E means it's on EDGE network. I would still call technical support and have them submit a case and troubleshoot. I don't have good signal where I live but it's just this area. And off-network roaming is different from international roaming, which is what is enabled on your line/account. There are very few places where you could ever pick up other domestic networks, but I've seen it happen.