No Respect for a Customer since 1989 [ Edited ]

[Peddler2012]

Let me give you some background.  I have been a customer since 1989, 23 Years.  23 Years of blindly supporting the corporation who does not care if they resolve a problem in my area or not.

I know I am in what they classify as a poor area.  I am 3 miles from there administrative office here in Rochester NY, so I guess I am in a fringe area.

I have lived with it for 14 years at this location, very few complaints, till 2 months ago.  Since then I have had days when upwards of 40% of my calls are dropped.   Since then I cannot get out of my home office chair without dropping a call.  Driving to or from my house is useless within a 2 -3 mile radius, lost calls....

A partial solution is a MIcro Cell, so said ATT.  The first one did not work.   The second one would not stay connected to the IPhone so I had to reboot, reregister, or redo everything 9 times.

Today I moved my cable, cable modem, router, phone lines and M-Cell to another location.  During that time ATT service called with a follow up and told me everything from his end looked great and everything was working great.  I asked him to check again and he confirmed everything looked great.  I told him I was moving the M-Cell from room to room and it was totally unplugged!!!

Either they don't care about me or don't know what they are doing.  I have asked for a manager to call me back and she was a **** that would not listen.  I wrote an email to a Regional VP that sent me a letter saying he was there to make everyone happy, No Response.

My solutions are 1) file a complaint with the Better Business Bureau, 2) [Edited to comply with Guidelines] 3) investigate when  I can change carriers.

Does not look like I will make 24 Years because the New ATT does not give a ***.

[word filter avoidance]

[FredW]

You might want to look at dropping the microcell.  My girlfriend lives in an area that had poor at&t service, so I put in a microcell.  Everything was OK until suddenly we started getting dropped calls at her house.  When I disconnected the microcell, everything started working fine without it.  Microcells have issues handing calls back to the macrocell network, and apparently at&t improved the signal enough that we tried to switch back to macrocells in her home.  It may be worth a try.