07-27-2012 12:57:12 PM - last edited on 07-27-2012 01:02:15 PM by Phil-101
Let me give you some background. I have been a customer since 1989, 23 Years. 23 Years of blindly supporting the corporation who does not care if they resolve a problem in my area or not.
I know I am in what they classify as a poor area. I am 3 miles from there administrative office here in Rochester NY, so I guess I am in a fringe area.
I have lived with it for 14 years at this location, very few complaints, till 2 months ago. Since then I have had days when upwards of 40% of my calls are dropped. Since then I cannot get out of my home office chair without dropping a call. Driving to or from my house is useless within a 2 -3 mile radius, lost calls....
A partial solution is a MIcro Cell, so said ATT. The first one did not work. The second one would not stay connected to the IPhone so I had to reboot, reregister, or redo everything 9 times.
Today I moved my cable, cable modem, router, phone lines and M-Cell to another location. During that time ATT service called with a follow up and told me everything from his end looked great and everything was working great. I asked him to check again and he confirmed everything looked great. I told him I was moving the M-Cell from room to room and it was totally unplugged!!!
Either they don't care about me or don't know what they are doing. I have asked for a manager to call me back and she was a **** that would not listen. I wrote an email to a Regional VP that sent me a letter saying he was there to make everyone happy, No Response.
My solutions are 1) file a complaint with the Better Business Bureau, 2) [Edited to comply with Guidelines] 3) investigate when I can change carriers.
Does not look like I will make 24 Years because the New ATT does not give a ***.
[word filter avoidance]
07-27-2012 02:06:52 PM
You might want to look at dropping the microcell. My girlfriend lives in an area that had poor at&t service, so I put in a microcell. Everything was OK until suddenly we started getting dropped calls at her house. When I disconnected the microcell, everything started working fine without it. Microcells have issues handing calls back to the macrocell network, and apparently at&t improved the signal enough that we tried to switch back to macrocells in her home. It may be worth a try.