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Contributor

Posts: 1

Registered: ‎07-01-2012

Reporting wireless outage when you have no wireless service because of outage

[ Edited ]

‎07-01-2012 03:59:38 AM - last edited on ‎07-01-2012 07:21:05 AM by Taylarie

My wireless service is out and I cannot find anywhere to report it. This is 7:00 AM on a Sunday morning. It has been out since midnight. Since I had service until sometime between 11:30 pm Saturday night and midnight, so I think something else besides Friday's windstorm must have caused it. I don't have a land line, my only other communication with the outside world is my internet service which is, thank heavens, through another provider. How the heck am I supposed to report this? This is incredibly poor service! There should be an easy way on the front page of this web site to report it. I am an old, handicapped lady living alone, and I have a cell phone instead of a landline because my doctor didn't want me hurrying to answer the phone and falling. But right now, what am I supposed to do if I need emergency help? Post on Facebook? A convoluted procedure to contact customer service in an emergency is no way for a huge, multimillion dollar company to run a business. Shame on you.

[Subject edited as new thread was created] - moderator

Teacher

Posts: 21

Registered: ‎07-03-2012

Re: Reporting wireless outage when you have no wireless service because of outage

‎07-03-2012 07:46:26 AM

Hey,

everything is gonna be all right. You´ll get help here http://www.att.com/gen/general?pid=1605

Call them

Mentor

Posts: 30

Registered: ‎12-09-2006

Re: Reporting wireless outage when you have no wireless service because of outage

[ Edited ]

‎07-05-2012 01:31:42 PM - last edited on ‎07-05-2012 01:40:26 PM by Phil-101

robertmiller wrote:

Hey,

everything is gonna be all right. You´ll get help here http://www.att.com/gen/general?pid=1605

Call them

thank you for making me laugh today !

[Edited to comply with Guidelines]

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