07-05-2012 07:22:55 AM
I've had AT&T for about 4 years and haven't ever really had a problem with coverage. A few weeks back though I noticed that I was getting severely reduced / no service in areas where I typically had great service (full bars). For example, in my home, I could use my phone anywhere, place calls, browse the internet, etc but now if I don't go outside and walk half way down my driveway when placing a call then there is about a 50/50 chance that I will be able to hear the person on the other end but they can't hear me (the phone isn't muted). Walk down the driveway, no problem.
At work I used to have full bars throughout the building but now if I walk from my desk to the lunch room I go from full bars down to 1 with no network connectivity. Our building isn't shielded or anything of that nature. I have also tested these findings, at least at home, with my fiance's phone and she has similar issues so I doubt very much that this is a handset issue.
If there is a problem with the network, that's fine, but the customer service rep that i talked to told me I would have to buy a MicroCell for my house if the issue persisted. No. I am not going to fork over an additional $150.00 dollars for a piece of hardware that uses my internet connection to boost AT&T's singnal in my home when there wasn't an issue weeks ago.
The relevant zip codes are:
Both exist inside of 'Best' zones on the coverage map.
07-18-2012 03:22:58 PM - edited 07-18-2012 03:24:19 PM
Amazed that you get service at all!! In good and best coverage areas when I am in Ohio (every weekend) I just turn off my cell. It has ZERO reception. Verizon and Alltel are selling contracts like crazy there because they are the only ones with any coverage that is reliable (seriously, ALLTEL over ATT ??). I had to get change for a payphone in a Walmart in Coshocton! Pathetic! My family and I have had it with ATT and we are all switching to Verizon with the family plan. It is about $50 each with taxes and data that we share, unlimited call and text (which is what we use). They live in Alaska and Colorado and got tired of having to stand outside on the porch freezing their tails off to talk. Verizon keeps them nice and cozy inside (their neighbors and mine all got smart and switched to Verizon awhile ago and we tested phones). We all got tired of the blame game with ATT about how our phones were the problem, had updates, batteries in and out hundreds of times to just realize where the other three fingers on the hand were pointing is where we should be looking! Att is the issue. We are not going to be suckers anymore. I have been with ATT since 1989, time for a divorce, found a better partner.