06-26-2012 07:12:49 PM
Why can't AT&T provide high speed data network AND a good voice signal at the same time?
When I am connected to the H+ network, all my calls get dropped. Some right away, others within 20 minutes.
When they force my phone down unto the Edge network, I never get any dropped calls, and the signal strength remains above 50%...usually near 80%.
AT&T admits there might be a problem with their switching software, but refuses to fix it.
(Yes, I said REFUSES to fix it.)
My Motorola Atrix has been replaced 6 times, and we have tried 9 new SIM cards. So they have concluded my problem is not hardware based on my end.
A pure 3G phone I have (dumb phone) also gets excellant reception on both voice and 3G network.
The reception glitch is confined to the H+ network.
Other than getting AT&T to "LOCK" my Atrix down on the Edge network, does anyone have an acceptable work around for this issue?
06-27-2012 09:07:23 AM
08-03-2012 02:53:56 PM
I beg to differ.
The H+ network is actually the 3.5 G network.
The pure 3 G network IS different.
Edge is 2.75 G.
The problem is in the software that switches your phone DOWN to next slowest network, in order to maintain the voice connection.
I have been working with AT&T for over 1 1/2 years on this issue.
And telling me you are an AT&T emplyee doesn't mean much, seeing as how anyone below a 2nd level tech isn't even aware AT&T has this issue.
I would guess it's a dirty little secret AT&T doesn't want to let out.
What I was hoping for was someone who has knowlege of this glitch, and is able to tell me if it's being worked on or not.
OR, if there is some work around to get my phone to step down automatically when the voice signal gets weak.