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Visitor

Posts: 1

Registered: ‎01-14-2012

PC_Health_Check

‎01-14-2012 10:01:01 PM

There is a program available for download from https://pccheck.att.com/ that is supposed to scan your PC and identify problems in several areas. I have downloaded it twice but it fails to run beyond the loading stage.

My machine, XP Professional SP3, exceeds the minimum requirements for this program to run, there is no checksum but the size is 15,399 KB

Does anyone have any idea as to what could be the problem

Thanks!

Moderator

Posts: 189

Registered: ‎12-01-2011

Re: PC_Health_Check

‎01-26-2012 12:14:40 PM

Hi,

I will need more information to be able to help with your issue. Please answer the following:

Is there an error message you're receiving?
Are you logged on as administrator?
Is this a personal PC or is it a corporate PC/has it ever been on a corporate network?
PC Info
1. RAM
2. HD size and remaining free space
Are you downloading & saving the file to your PC and running from there or are you selecting Run when the download box comes up? Have you tried both? If not what happens when you do?
Are you running a firewall/AV program?
1. If so have you tried shutting it down and running the install?
Can you send a screenshot of the point at which the install is hanging or stopping?

Thank you,

JustinF

___

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