04-25-2012 11:09:42 AM
In March I signed up for Connectech because I could not send nor receive e-mails on either of my Mac computers. I agreed to the contract because I was assured that these experts could help me. These people with Connectech in India or the philippines are very, very difficult to communicate with. I feel like I am taIking to a parrot or someone spouting the party line. They all say the same thing and they have no idea of what service and a contract means. A contract means the other side performs for the payment. I spent hours upon hours on the phone within the last month alone – and no one at Connectech has fixed my problem. I am beyond angry and I am approaching canceling my AT&T Internet and home phone services. If you look at my records, you will see that several of the 8 or more times I talked with a tech “expert”, it appeared to be fixed; however, the very next morning I had the very same error message and again I was not and am not able to send or receive e-mail at either of my computers. I asked Connectech to cancel and refund monies charged to me. “Upper Management” for Connectech just repeats the same words about paying a cancellation fee. I do not feel that Connectech has earned any fee. I cannot tell you how upsetting and frustrating this whole episode has been been.
I want my "contract" cancelled and refund what has been charged.
05-02-2012 11:50:01 AM
05-09-2012 08:06:49 AM
I sincerely apologize that you have had such a hard time with the Connectech service. If you could send me a personal message with your name, telephone number(the one you signed up with for Connectech), email address, and the best time to contact you I will see this issue is escalated. Again I am very sorry you had a bad experience but would like to make sure that your issues are resolved.
I am an AT&T ConnecTech employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
I'm here to help with any technical issues you may have but if you need advanced ConnecTech support over the phone, please visit the
ConnecTech website or call 1-800-344-1734 (Phone support is available 8 am – 11 pm Central Time, 7 days a week)
05-28-2012 12:20:41 AM
szame here, they barely speak english and the service sucks, i'm canceling and going with charter as much as i hate them, this is the worst customer service i have ever experienced.