06-11-2012 07:38:43 AM - edited 06-11-2012 07:43:37 AM
My contract for an IRU Premier Family Talk plan ends 7/7/12. Can I order a new plan and three new phones on line now for activiation on 7/7? Or do I have to wait till that date to do it? If I can delay the start date, how do I do that?
I have not had good luck talking to AT&T sales people via chat or at our local AT&T store. I specifically asked both agents what date my contract ended, and each of them failed to answer-- just told me that I was "eligible for upgrade". Well, I know know that, but between the 20 months for phone upgrade versus the 24 months for plan renewal, I suspect they were just wanting to make a sale that day rather than help me get the best deal.
We'll be switching from feature phones to smart phones, so the order will be a little more complicated than last time. As it was, I had to wrestle with billing for a couple of months to get it all straightened out and make certain my Premier discount applied. I had difficulties with several customer service agents before finally reaching one who fixed our issues.
Honestly, if I weren't an AT&T retiree, I'd be researching other companies. But so far I'm trying to remain loyal. Any advice on how to get this upgrade accomplished would be greatly appreciated.
06-11-2012 09:51:30 AM
06-11-2012 11:23:43 AM
Thanks, dwill05-- that does answer most of what I was wondering. It has never made sense that my eligibility for upgrade comes before contract end time. I'm one of those who had a great grandfathered plan, but when I had to replace my husband's stolen phone, we ended up with a new contract and I lost most of my discounts. It was a big surprise when we got the bill.
I guess I also pay the $36 upgrade fee whether I do it now or wait until my contract is up. It was waived the last time I upgraded, but then I waited until my contract was over.