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Visitor

Posts: 1

Registered: ‎07-07-2012

Phone Upgrade Date Changed

‎07-07-2012 10:11:09 AM

My phone upgrade date was July 5th, which I was extremely excited for since my phone has been giving me trouble (mainly, not enough memory & frequent low storage notifications). I also managed to drop it last night for the millionth time since I've had it and the screen decided to crack. Luckily it's still fully functional and only cracked on the outer edge where the main display isn't blocked. Still rather annoying. Turns out my upgrade date has been pushed back to October 4th? What gives? I was more than ready to extend my contract and buy a new phone! Now I'm rethinking even staying with AT&T.

ACE - Wizard

Posts: 2,153

Topics: 12

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Solutions: 63

Registered: ‎06-19-2006

My Device: iPhone 4s, iPad 2, Elevate 4G

Re: Phone Upgrade Date Changed

‎07-07-2012 09:09:36 PM

Upgrade eligibility can change for a number of reasons. Your date can be pushed back for failure to pay your bill on time, or for making certain changes to your plan.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 3

Registered: ‎10-28-2009

Re: Phone Upgrade Date Changed

‎07-28-2012 10:02:28 PM

This happened to me. Apparantly if you make a late payment, your upgrade date gets pushed back(read entire contract, doesn't mention this anywhere). I've had a 3GS for 3 years & they are saying my upgrade date is March 2013 -- BYE BYE AT&T, HELLO SPRINT!

Visitor

Posts: 11

Registered: ‎06-01-2012

Re: Phone Upgrade Date Changed

‎08-04-2012 10:19:34 PM

When yall say that the eligibility date is pushed back for late payment, are you referring to for instance if the payment is due on august 8th and you make it a couple days later, but before its past due and the service is suspended, is that still considered late or are you only referring to late as in when they have to suspend service because you are late with payment. I have been late paying a couple times, but not to the point they have shut off service (except once 5 months back and that was due to an issue they caused) and each time i make payment arrangements with them.

ACE - Geek

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Registered: ‎05-26-2008

Re: Phone Upgrade Date Changed

‎08-05-2012 04:30:40 AM

tmurr8684 wrote:

This happened to me. Apparantly if you make a late payment, your upgrade date gets pushed back(read entire contract, doesn't mention this anywhere). I've had a 3GS for 3 years & they are saying my upgrade date is March 2013 -- BYE BYE AT&T, HELLO SPRINT!

Since a upgrade is not part of your contract terms it would not be mentioned, but the terms are still documented whrn you research the qualifications for upgrade. Good luck on Sprint, they are even stricter then ATT or verizon.

Award for Community Excellence (A.C.E.) achiever for 2012*

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