Problems trying to upgrade phone.

Speedracer11g · ‎07-17-2010

I'm trying to upgrade from a old style phone to a new smart phone but it keeps getting stuck in the cart on selecting a plan. I'm already part of a family minute plan but it just keeps repeating on the add a plan thing. Any idea what I should do?

youngjm · ‎05-02-2003

It may be looking for you to add a data plan that is appropriate for the phone you are choosing? Are you the main account holder for the family plan?

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Speedracer11g · ‎07-17-2010

yes I am the main account holder. I'm trying to do it for my sons phone. I tried deleting his moble web from the old phone and see if it would let me do it that way but still gets stuck on step 2.

This is the message I am getting.

Important info about your cart...Close

All incompatible services will be removed from your current shopping cart if you continue.

Existing items in account:

Data Unlimited for Non-Smartphones (Messaging Unlimited required) (on account)

Newly added item in cart:

Apple iPhone 4S - 16 GB - Black

I still don't see why this isn't working. When I click continute it goes straight to your current paln and I get this message.

We were not able to return details about your plan.

Details

and nothing.

wingrider01 · ‎05-26-2008

Speedracer11g wrote:

yes I am the main account holder. I'm trying to do it for my sons phone. I tried deleting his moble web from the old phone and see if it would let me do it that way but still gets stuck on step 2.

This is the message I am getting.

Important info about your cart...Close

All incompatible services will be removed from your current shopping cart if you continue.

Existing items in account:

Data Unlimited for Non-Smartphones (Messaging Unlimited required) (on account)

Newly added item in cart:

Apple iPhone 4S - 16 GB - Black

I still don't see why this isn't working. When I click continute it goes straight to your current paln and I get this message.

We were not able to return details about your plan.

Details

and nothing.

When you say remove the mobile web - did you do this via the feature set page for the number? If so you might want to give it 24 hours for the removal to process before you try ordering the phone again. Also seem to remmeber you need to add the correct data plan when ordering the smartphone