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Visitor

Posts: 1

Registered: ‎04-29-2012

Upgrade Conundrum...

‎04-29-2012 06:08:42 PM

We switched from Bore-izon to AT&T in November 2010 for our wireless service. Got two iPhone 3GSs, ported our landline number over to the primary phone and added another line, family share plan, etc.

For some reason, the second line is now cleared to upgrade but the primary number isn't upgradeable until August 7? Since the account and phones were all opened/purchased at the same time WHY aren't both phones upgradeable at the same time?

ACE - Professor

Posts: 8,092

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Registered: ‎05-02-2003

My Device: iPhone 5

Re: Upgrade Conundrum...

‎04-29-2012 06:36:34 PM

It depends on the spending on each line. Are there features on the second line that are not on the first?

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Former Community Manager

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Registered: ‎06-20-2011

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Re: Upgrade Conundrum...

[ Edited ]

‎05-01-2012 08:38:53 PM - edited ‎05-01-2012 08:39:28 PM

In a family plan, the secondary line does have a different upgrade date than the main line so your scenario is normal.

youngjm is also correct; upgrade eligibility depends on a number of things. A couple examples are rate plans, different features and payment history.

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Warrior

Posts: 443

Registered: ‎11-06-2011

Re: Upgrade Conundrum...

‎05-03-2012 05:14:36 AM

The primary line costs more, so you get an early upgrade. The upgrade depends on how valuable you are to AT$T.

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