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Visitor

Posts: 1

Registered: ‎08-07-2006

Upgraded Phone - Service won't activate - 10 hours so far

‎04-13-2012 06:08:53 AM

I can't call (obviously) to find out what's wrong as the Premier site suggests. I upgraded my iPhone 3Gs to a 4Gs and the new phone arrived yesterday. I followed the included instructions for activation and went to att.com/bizactivate. The site says if more than three hours goes by and your device is not activated to call (ironically).

I can't because the service on the old phone has been suspended but the service for the new phone has not been activated.

Help!

Employee

Posts: 1,770

Registered: ‎08-27-2008

My Device: Samsung Note 2, iPhone5, iPad

Re: Upgraded Phone - Service won't activate - 10 hours so far

‎04-13-2012 05:31:49 PM

Try restarting your phone, if that doesn't work, find an other phone and call 1-800-331-0500.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

Warrior

Posts: 450

Registered: ‎11-06-2011

Re: Upgraded Phone - Service won't activate - 10 hours so far

‎05-03-2012 05:35:58 AM

What ended up happening - did you ever get service?

Posted from Opera Mini 5

Former Community Manager

Posts: 5,009

Registered: ‎06-20-2011

My Device: iPhone 5 & Samsung Focus

Re: Upgraded Phone - Service won't activate - 10 hours so far

‎05-03-2012 09:01:09 AM

Same question here.

Please let us know if you still need help!

--------------

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