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ACE - Professor

Posts: 1,949

Registered: ‎07-07-2010

My Device: Galaxy Note, Galaxy S4

What Does it Mean to Renew Your Contract?

‎04-09-2012 11:20:02 AM

Once I upgraded my phone, receiving a subsidy in exchange for renewing a two-year commitment with AT&T Mobility, I thought that the old contract was null and void and replaced with the new contract. The old contract had not expired (7/12), but I was upgrade eligible at the 20 month mark (3/12).

I have been denied the iPhone unlock, I guess because I had not completed the two-year commitment. This doesn't make sense to me. Is AT&T saying that I currently have two concurrent contracts on one line, one expiring 7/12 and the other expiring 3/14? Or is AT&T saying that I have one 24-month contract that will end 7/12 and another 20-month contract will run from 7/12-3/14?

Moderators, please don't move this to the iPhone forum. Even though I would not have questioned this had I not been denied the iPhone unlock (I would not have been aware of this conundrum), this question is strictly related to contracts related to phone upgrades.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Master

Posts: 8,102

Topics: 123

Kudos: 196

Solutions: 259

Registered: ‎05-02-2003

My Device: iPhone 5

Re: What Does it Mean to Renew Your Contract?

‎04-09-2012 12:19:16 PM

I am surprised unless you need to wait 30 days so you don't get your unlock then reverse your upgrade. I would have thought you have one contract right now for two more years.

_____________________

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Information on iPhone unlocking can be found here by copying this link into your browser:
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Award for Community Excellence (A.C.E.) achiever for 2012*

ACE - Professor

Posts: 1,949

Registered: ‎07-07-2010

My Device: Galaxy Note, Galaxy S4

Re: What Does it Mean to Renew Your Contract?

‎04-09-2012 01:26:37 PM

That's just it. Yesterday should have been day 32 for my upgrade purchase. Today, I got the rejection email for the iPhone 4 unlock.

I think that I have one two-year contract that expires March 2014, as well. I'm just trying to understand AT&T's logic. I will call them later on today; I just wanted to avoid adding one more call to their cue.

Award for Community Excellence (A.C.E.) achiever for 2012*

ACE - Master

Posts: 8,102

Topics: 123

Kudos: 196

Solutions: 259

Registered: ‎05-02-2003

My Device: iPhone 5

Re: What Does it Mean to Renew Your Contract?

‎04-09-2012 03:10:19 PM

Did you upgrade to the iPhone on the other line?

Award for Community Excellence (A.C.E.) achiever for 2012*

ACE - Professor

Posts: 1,949

Registered: ‎07-07-2010

My Device: Galaxy Note, Galaxy S4

Re: What Does it Mean to Renew Your Contract?

‎04-09-2012 04:07:16 PM

I only have one line on AT&T Mobility.

Award for Community Excellence (A.C.E.) achiever for 2012*

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