06-16-2012 09:07:54 AM
My husband is due for an upgrade. He has had his phone for 2 years and was told in May that he could upgrade anytime. So today he tried to do the upgrade on the website and it won't work. I then tried and all it when you click on the upgrade link is it reboots the main page again. No explaination on what is wrong. My husband thinks it is because July's bill is now posted and thinks we need to pay it before he can upgrade. I can't believe that is true. The bill isn't due until July 9 and we just paid last month's bill a week and a half ago.
My husband really needs a new phone (his old one got wet so the screen is unreadable), but there is no way I am going to pay another 150 something dollars when we just paid our bill a week ago.
07-07-2012 12:41:37 PM
I'm having the same problem, pretty much exactly. Our bill was posted but not due and every time I clicked to upgrade it would just refresh the page. I need a new phone (previous upgrade (Palm Pre) was junk and ended up having an "accident", so I'm using my Palm Centro from two upgrades ago). I'm waiting for the phone I want to go on sale and I wanted to check the price every week, but since they changed the website, that link hasn't been working. If it is because of a posted bill then that is ridiculous. I know you can't upgrade if the bill is past due, but never before because a bill was due in the near future. Really, unless you pay the bill as soon as its posted (which I would love to do, but just can't right now), you have very limited time between bills to upgrade if that is the problem.
I hope this gets fixed soon because the phone I want (Samsung Galaxy S II) is not available at my local AT&T store, not to mention the service at that particular store is lacking. I'd hate to have go to the next closest store (about 45 minutes away) just to do a simple upgrade.
07-28-2012 10:04:33 PM
I've jsut found out that if you EVER paid your bill late, even 1 day late, your upgrade date gets pushed back some months. I've had my 3gs for 3 years, not even on a contract anymore, & they are telling me March 2013. They also said that even if I sign a new contract I wouldn't get a new phone. AWFUL company!
07-29-2012 05:50:39 AM