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Contributor

Posts: 2

Registered: ‎06-19-2012

Why does every point of contact relate to a phone number for AT&T?

‎06-19-2012 09:29:30 PM

Seriously.... The only way to contact anyone from AT&T is either an 800 number, where you'll get seemingly get no where or hung up on, or a chat representative who never seems to have the ability to look at any previous history on youf account? Can you (AT&T) please stop using post it notes and telegraphs and join the majority of your dwindling customer base in the radical advancements of the 21st Century? Only bother to post a valid email address as a point of contact for your Company. The false hope of a 800 number or chat representative does me nor anyone else any good. Stop lying and start trying.

Posted from Motorola MB860

Teacher

Posts: 22

Registered: ‎03-20-2012

My Device: Samsung Galaxy W

Re: Why does every point of contact relate to a phone number for AT&T?

‎06-27-2012 08:31:13 AM

... because walking into a store is definitely not an option.....

Employee

Posts: 65

Registered: ‎07-07-2012

Re: Why does every point of contact relate to a phone number for AT&T?

‎07-08-2012 07:40:32 PM

I was not aware other service providers offered more complex communication options.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Posted from Apple iPhone

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