07-06-2012 10:09:31 PM - edited 07-06-2012 10:46:04 PM
I confirmed on May that I can upgrade one of my phones on 07/21/2012. However, without letting me know, the date I can upgrade my phone has suddenly been pushed back to 10/20/2012. Why?
I've just asked AT&T by chatting. But it was useless as USUAL. Plus, chatting was suddenly ended by AT&T employee!!! Yeah, it's AT&T. AT&T never, never fail to disappoint me about poor services!!! I could have no help at all from chatting.
I want to know why the date I can upgrade my phone has been pushed back to 10/20/2012. My phone is almost gone after using nearly 2 years (by 07/21/2012). So, I desperately need a new phone. That's why I have been waiting the date I can upgrade my phone. But without letting me know, the date has been pushed back to 10/20/2012. This is really frustrating!!!
I've been a loyal AT&T customer from 2005!!! However, my patience on AT&T's poor servives has reached its maximum! For last 7 years, AT&T wireless has been the real headache!!! I'll use no more AT&T wireless after Oct 20 unless I can upgrade my phone on 07/20/2012!
07-06-2012 10:15:28 PM
Have you been suspended for non pay recently? I know that after a few, the upgrade gets pushed back, even in situations when the contract itself is over.
07-06-2012 11:01:54 PM
07-07-2012 09:53:04 AM - edited 07-07-2012 09:53:43 AM
NEVER suspended, even a day!!!
various reasons can change upgrade date, one is suspension, late payments, lowering your monthly plan, doing a reduced rate suspension for personal reasons, also believe they recently modified the upgrade program. there are others, you can PM jamileh by selecting the blue envelope in the upper right corner, she might be able to give you additional insite
07-08-2012 09:01:11 PM
07-09-2012 08:35:07 AM
What's your contract end date? Your upgrade date shouldn't go beyond the contract end date. But I can't tell from your posts if your contract ends in July or October.
07-10-2012 07:21:59 PM
I too had a similar issue. I was supposed to be eligible for upgrade in September ( I have upgraded every year in September since I became an ATT customer) and all of a sudden my upgrade changed from September of 2012 to September of 2013. I dropped my insurance on my phone last month because I was thinking about the fact that it was June and I only had 3 more months until upgrade. I went into a local store and explained the situation to the representative, and he wasn't much help and I asked the representative in there if i was just out of luck and he looked at me and said yes. I called the customer service line, and spoke with a representative who was probably the rudest person I have ever spoken with in my entire life. She pulled up my account info and claimed that she could only see my last upgrade in September of 2011, but that she could not access any of my other upgrades (convenient huh), she told me that there was no way that I had an upgrade every year, but she was not willing to try and really find the information showing that I have had an upgrade every year. She literally told me multiple times that I needed to stop interrupting her and let her speak, when she would ask me a question in the first place. She then preceeded to let me know that she can't wave a magic wand and just give me whatever I want. All I wanted was to either have my original upgrade date back, or my be able to put my insurance back on my phone. She was incredibly rude. After 6 years of wireless service with AT&T I am looking forward to moving to Verizon this weekend. I am literally going to pay the early termination fee because I would rather spend the money to terminate early than to give them another dime for cell phone service. The only customer service rep that I spoke with that actually showed some decent customer service skills was the man I spoke with about the early termination fee, he was the only one who actually appologized on behalf of ATT. Verizon here I come, and looking forward to it