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Visitor

Posts: 1

Registered: ‎08-11-2012

Can't log in into my Go Phone account! Help please!

‎08-11-2012 05:05:59 PM

I'm having a very annoying problem. I have a prepaid GoPhone and I can usually log in to this site: https://www.paygonline.com/websc/index.jsp

I'm currently on holiday outside of the US and now for some reason, I can't log in. I've been able to do so while overseas before, but not this time. Maybe it is because I've been away for a longer time (about 2 and a half months)

When I try to put my login details, I get this message: "The Pay As You Go Online service is not available for your account. Please contact Customer Service."

I can't contact customer service because to do that you need to log in. When I try with my details, it says that since I am a GoPhone customer, I have to log in to the above site. And when I try it there, it tells me that the I'm not a GoPhone customer. See my problem?

Has anyone else experienced this issue? I really want to fix it so that I can use my phone as soon I get back into the US. I can't remember how much money I had on the account, but I really hope I don't lose it...

ACE - Czar

Posts: 1,704

Registered: ‎07-10-2011

My Device: z221;z431;LG Thrive

Re: Can't log in into my Go Phone account! Help please!

‎08-11-2012 06:08:41 PM

What country are you in?

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Posted from Samsung GT-P1010

Forum Contributor

Posts: 157

Registered: ‎09-30-2011

Re: Can't log in into my Go Phone account! Help please!

‎08-11-2012 07:15:33 PM

I don't know which country you're in,I have no problem to log in my GoPhone account online or WiFi using

https://www.paygonline.com/websc/index.jsp
in USA, Canada,United Kingdom,Germany,Spain,Italy,France,Iceland,Greenland,Australia,Ireland,Taiwan,Mainland China, Macau and Hong Kong.

Looks like you lose it...........

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