Charged for a call I didn't make

[Trotts]

I went to my account to see how many minutes I had left and I noticed that I was charged $0.65 for a 911 service fee, but I never called 911. Who and how do I contact someone to get this charge removed. I checked the FAQ and stuff but couldn't find anything covering this problem.

[Razr8]

It's a monthly service fee, I myself couldn't find anything in the terms of service. When I was first charged I called customer support who explained what the charge was for, there must be different charges for different situations because I get charged 75 cents per month.

[Trotts]

Yep, that must be what it is. Thanks Razr8. If I would have check last months usage I would have seen it there also.

[Razr8]

Your welcome, glad I could help.

[hme83 ACE - Professor]

Here is more information re: the GoPhone E911 fees - it's dependent on your state as to the fees and how they are assessed -

GoPhone E911 Fees

[wacko]

check this out for the terms of service>>> http://www.wireless.att.com/cell-phone-service/legal/index.jsp?q_termsKey=prepaidServiceAgreement&q_...


"...and applicable taxes, surcharges and governmental fees,..."

911 fee falls under government fees. For a list of the applicable 911 fee for your location[city and state], go to att.com/gophoneE911

[bella10388]

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wacko wrote:
check this out for the terms of service>>> http://www.wireless.att.com/cell-phone-service/legal/index.jsp?q_termsKey=prepaidServiceAgreement&q_...


"...and applicable taxes, surcharges and governmental fees,..."

911 fee falls under government fees. For a list of the applicable 911 fee for your location[city and state], go to att.com/gophoneE911

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Such a very amazing link!
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[hikchik]

Hi ~

I have the $2 daily unlimited plan. I just refilled it on Friday the 2nd & only used it yesterday for the first time. Today I received the "your balance is low" message when I made a call. I checked my balance & lo & behold I had only $2 LEFT in my account! I should have had $14 left (before making today's call)! I checked & there were no calls/txts/use of any kind on my phone between the 2nd & 6th. So where did that $$$ go? I have yet to be able to find an answer or a way to talk to a person. This is the SECOND time this has happened to me. What's going on?!?

HELP!

[OnlytheShadowKn…]

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hikchik wrote:

Hi ~

I have the $2 daily unlimited plan. I just refilled it on Friday the 2nd & only used it yesterday for the first time. Today I received the "your balance is low" message when I made a call. I checked my balance & lo & behold I had only $2 LEFT in my account! I should have had $14 left (before making today's call)! I checked & there were no calls/txts/use of any kind on my phone between the 2nd & 6th. So where did that $$$ go? I have yet to be able to find an answer or a way to talk to a person. This is the SECOND time this has happened to me. What's going on?!?

HELP!

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Hello hikchik,

Did you check your Account History under your login?  Any use during those five days would have triggered the $2-day charge.  The Account History shows talk, text and data (GPRS) usage with date stamps.

If no charges are listed for that date range, other than what you directly used, try http://att.com/directbill  It is unlikely that you, or someone impersonating you, has downloaded ringtones or alike.  Just covering all the bases.

If all fails, call Customer Care at 611 using the protocol that has been listed in here many times to get to a human queue.  hme83 has listed the approach (More Options, followed by Customer Care, again and again...).

I am sure others will add to this.

[lareynolds0316]

I was charged for a 911 call that I didn't make.  It states that the time was central, I live in the East.  I didn't know that Massachusetts moved!  How do I get this charge reversed.  It happened yesterday and I, not once, used my phone.  It doesn't even register on my phone that that call was even made.  Lynn

[ilikewireless ACE - Czar]

I am guessing that you get charged $0.75 for the E911 fee that is explained here http://www.wireless.att.com/learn/gophoneE911.jsp