Data refill. Lost all unused data!

[britchick95]

To say I'm upset would be an understatement.  I received a text the other day from ATT, reminding me that my data package was going to expire, and to reply RNW to renew it.  So I did.  Like I have done before.  Sunday morning, I received random little charges.  I suddenly realised that these charges are not unlike when using data when you don't have a data package.  I then dialed the data balance number.  Yeah.  My account was at 0!!!  Not happy!  So I called.  Apparently this was a glitch on their part.  So, what are the nice people going to do?  Nothing.  I had to buy another package.  Even though, the woman said that it was a possible technical error on their part.  I am so mad!  I have tried to chat to a live agent.  Apparently no agents are available for GoPhone users. And I can't email the support team either!!!  I don't get it.  They'll happily take our money, but when we would like a little help, none can be found unless I call.  Which was totally useless in the first place as thanks to outsourcing neither of us could 100% understand what the other was saying!!!!!!  I have never had a problem with ATT until now, and have been a user for years!!!!!  Sucks to be me I guess....

[MaxBurn]

Are you on the 25 or the $50 plan? If not I was waiting for posts like this...

[britchick95]

Pay as you go.  I wouldn't be quite so mad, but I had purchased the 500MB package at $25.  I still had just over 400MB left!!! 

[Patico]

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britchick95 wrote:

Pay as you go.  I wouldn't be quite so mad, but I had purchased the 500MB package at $25.  I still had just over 400MB left!!! 

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You can file a complaint with the BBB or your state AG. This is completely outrageous. They change the rules and didn't even notified all the  customers affected and haven't done so for many of them yet.

[Catanne1]

I lost over 105,000 kb of data and I called ATT gophone this morning quite upset, to say the least.  Not sure if this is anyone else's problem, but I had the 10 cents a minute plan since I really hardly ever use a cell phone.  I was told that as of 4/18/12, that plan was no longer available, and that is why I lost the data because I needed to switch to either the $25 or $50 per month plan.  I have never received notice of this.  I was told I should have received a message on my phone or by mail.  I have received neither.  To me, this is kind of like a bait a switch scam.  You sign up for a cheaper plan and for them to get more money, they change plans as soon as you are hooked.  I liked AT&T up until this happened.  I had purchased a data package not too long ago, which is the main reason I was so upset.

I also learned that the phone number I was given is not a new one, which explained why my data was being eaten up by voice mails I was receiving for the person who previously had this number.  Their information isn't deleted until at least 90 days from the day they discontinued their service.