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Visitor

Posts: 4

Registered: ‎03-02-2012

PLEASE HELP! Samsung Focus S on GoPhone not accepting data plan!!!

‎03-02-2012 08:30:18 PM

I just activated my Samsung Focus S on GoPhone. I had Boost and ported over my #. I purchased the $50 unlimited and a data plan. Since the activation I can make and recieve calls, send txts, and use wifi BUT I cannot recieve txts or use data. It says 'we are unable to connect' 'please connect to wifi or purchase a data plan'. I have spoken with 3 different people from customer care who have done everything under the sun to my phone and the last resort was to tell me that it could be because I just ported my # and it can take upto 24 hours for the port to complete....What this has to do with my data plan I don't know...Somebody please help me help at&t so I don't lose out on the $$$ I spent on this stupid phone.

Thanks

Kaybaby001

ACE - Warrior

Posts: 347

Registered: ‎09-07-2011

My Device: LG Thrive

Re: PLEASE HELP! Samsung Focus S on GoPhone not accepting data plan!!!

‎03-05-2012 01:44:49 PM

Just to make this clear, you bought both the $50 unlimited plan and a separate data plan, right? Smartphones don't work with the unlimited data included with the $50 plan.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 4

Registered: ‎03-02-2012

Re: PLEASE HELP! Samsung Focus S on GoPhone not accepting data plan!!!

‎03-05-2012 02:22:06 PM

Yes I did get the unlimited plan which does not include data for smartphones but purchased a separate data plan.

Visitor

Posts: 4

Registered: ‎03-02-2012

Re: PLEASE HELP! Samsung Focus S on GoPhone not accepting data plan!!!

‎03-05-2012 02:24:55 PM

Also I can receive txts from at&t but no other carrier and they are trying to tell me its because I ported over my # and it can take 72hrs for it to port over fully. It has been 72hrs and no change.

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