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Visitor

Posts: 2

Registered: ‎06-05-2012

Should've never bothered with AT&T (help badly/urgently needed)....

[ Edited ]

‎06-05-2012 05:54:28 PM - edited ‎06-05-2012 05:57:14 PM

So this is a GoPhone i've had only 4 days now, everything brand-new. First 2 days were great and the last 2 days it's been useless....barely able to make calls in my house where I mainly use it and when it does connect the call doesn't last more than a minute. Texting practically forget about it pretty much......IF it goes through it's after 5 or 6 attempts and turning the phone off twice.

I can't call customer service which is RIDICULOUS because I badly need help like now....I didn't know that would not be available to GoPhone customers.

ACE - Professor

Posts: 8,092

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Re: Should've never bothered with AT&T (help badly/urgently needed)....

‎06-05-2012 06:04:33 PM

Mysignin22 wrote:

So this is a GoPhone i've had only 4 days now, everything brand-new. First 2 days were great and the last 2 days it's been useless....barely able to make calls in my house where I mainly use it and when it does connect the call doesn't last more than a minute. Texting practically forget about it pretty much......IF it goes through it's after 5 or 6 attempts and turning the phone off twice.

I can't call customer service which is RIDICULOUS because I badly need help like now....I didn't know that would not be available to GoPhone customers.

Sounds like a bad phone or SIM that needs to be replaced. Go to the store you got the phone at and have them swap things out for you.

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Visitor

Posts: 2

Registered: ‎06-05-2012

Re: Should've never bothered with AT&T (help badly/urgently needed)....

‎06-05-2012 06:33:23 PM

That can happen with a brand-new SIM? This is a new phone and the SIM came with it.

ACE - Professor

Posts: 8,092

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Registered: ‎05-02-2003

My Device: iPhone 5

Re: Should've never bothered with AT&T (help badly/urgently needed)....

‎06-06-2012 01:32:22 PM

Mysignin22 wrote:

That can happen with a brand-new SIM? This is a new phone and the SIM came with it.

Absolutely and not all that uncommon.

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Visitor

Posts: 2

Registered: ‎06-07-2012

Re: Should've never bothered with AT&T (help badly/urgently needed)....

‎06-07-2012 10:56:47 AM

Switch to Verizon, you'll not be disappointed.

ACE - Czar

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Registered: ‎07-10-2011

My Device: z221;z431;LG Thrive

Re: Should've never bothered with AT&T (help badly/urgently needed)....

‎06-07-2012 01:13:02 PM

Often they ship a GoPhone with 2 SIMs. Your replacement SIM will likely be free of charge if you top up at the same AT&T store.

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