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ACE - Czar

Posts: 1,704

Registered: ‎07-10-2011

My Device: z221;z431;LG Thrive

Who would like GoPhone e-mail support?

‎06-11-2012 09:39:00 PM

Do you think that E-mail support is a good option? If so, why? Why not just call customer care (611)?

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Posted from LG P500

ACE - Professor

Posts: 6,088

Kudos: 198

Solutions: 133

Registered: ‎12-11-2009

My Device:  iPhone 4, Samsung Captivate

Re: Who would like GoPhone e-mail support?

‎06-12-2012 02:27:39 PM

I think that GoPhone e-mail support is an outstanding option. There are countless times when I needed to contact AT&T, and my phone was not able to do that because the touch screen stopped responding on one of them.

Otherwise, sometimes I'm a little shy to ask for help...

Remember that Wild Banchi... 1993-2010

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Posted from Apple iPhone

ACE - Czar

Posts: 1,704

Registered: ‎07-10-2011

My Device: z221;z431;LG Thrive

Re: Who would like GoPhone e-mail support?

‎06-13-2012 03:59:10 PM

WB, you are right, and welcome back to the forums.

I think that e-mail support like for postpaid customers will improve service.

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Posted from Samsung GT-P1010

ACE - Professor

Posts: 6,088

Kudos: 198

Solutions: 133

Registered: ‎12-11-2009

My Device:  iPhone 4, Samsung Captivate

Re: Who would like GoPhone e-mail support?

‎06-13-2012 05:22:34 PM

Thanks, ilikewireless.

And I completely agree. Maybe even expand it?

Remember that Wild Banchi... 1993-2010

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Posted from Apple iPhone

ACE - Czar

Posts: 1,704

Registered: ‎07-10-2011

My Device: z221;z431;LG Thrive

Re: Who would like GoPhone e-mail support?

‎06-13-2012 05:57:06 PM

In a way, I think E-mail support is already available to prepaid customers who are forum users - they may be asked to PM one of the Community Managers or Specialists. To make e-mail support available to all prepaid users, an AT&T E-mail address will serve the purpose without requiring forum participation. So, yes, you can call that an expansion.

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Posted from LG P500

Visitor

Posts: 13

Registered: ‎04-14-2012

Re: Who would like GoPhone e-mail support?

‎06-14-2012 08:13:18 AM

I agree with Wild Banchi

Visitor

Posts: 7

Registered: ‎06-14-2012

Re: Who would like GoPhone e-mail support?

‎06-14-2012 10:17:21 PM

If they have, that'd be just perfect. Sometimes we don't have much time to just hold the line and wait till we get answer. If we can just simply email out and come back to check for answers whenever possible, that's be ideal.

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