how do you renew the plan??

[plaulikitnont]

i just bought a gophone sim card and i chose the $25 monthly plan which u can make 250 minutes calls plus 1GB data package. i know i can refill the data package by refilling money to my account but how do i renew the $25 250 minutes plan after expiration date? do i just put money in my account and they will automatically renew my $25 plan?

[ilikewireless ACE - Czar]

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plaulikitnont wrote:

i just bought a gophone sim card and i chose the $25 monthly plan which u can make 250 minutes calls plus 1GB data package. i know i can refill the data package by refilling money to my account but how do i renew the $25 250 minutes plan after expiration date? do i just put money in my account and they will automatically renew my $25 plan?

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I have to ask you for more information because I myself have had the $25 plan and the 200MB data plan for less than a month. Having said that, I will now give you my best answer.

" i know i can refill the data package by refilling money to my account "

Are you already signed up for auto renew of the data package? Please provide us more information.

"do i just put money in my account and they will automatically renew my $25 plan?"

The first condition is that you will need to have enough money in your main account. Regarding auto renew for the $25 plan, you can look at your account summary on your phone by using AT&T Mobile Care app. It will indicate if auto renew is active.

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"There are known knowns. There are known unknowns. But there are also unknown unknowns."
   - Donald Rumsfeld

[plaulikitnont]

no i havent sign up for the auto renew but i know i could just put money from my credit/debit card into my account and just add the features (i.e. data).

i was just wondering about the $25 plan since in the "manage my account" tab there was option for us to add/buy features such as text and data but i do not see where we can buy the plan. so now im confused on how will my $25 monthly plan be renewed after expiration.

thanks for answering

[ilikewireless ACE - Czar]

I am guessing that the $25 monthly plan should auto renew. On my phone, it says auto renew right next to the expiration date. It seems that you have a smartphone as you mentioned the 1 GB data plan. That's why I suggested using the AT&T Mobile Care app.

By the way I bought the $25 plan and the 200 MB data package using the AT&T Mobile Care app on my smartphone during a trip out of state. I have not used the online account management for renewal or refills but I used OLAM for checking my account status.

[plaulikitnont]

well that pretty much clears up everything. thank so much for your help 

as you can see on my other post, right now i can't log in to my online account manager to check my status, it saids " Your account is temporarily unavailable" and my 3G won't work on my iphone as well. it was still fine earlier today.

any idea what's wrong?

[ilikewireless ACE - Czar]

Glad to be helpful :-)

I'd guess that in a network you will likely have latency and congestion.

I'd appreciate it if you can verify online whether or not the account management system provides an indication for auto renewal of the $25 monthly plan.