reactivtae old go phone

[Grump1]

have had this phone since august 2010, and have not used since that time, phone says sim card not provisioned, tried to reavtivate the sim online but it says it doesnt exist, tried calling and cant get past prompts asking for phone number, system doesnt recognize my old number. Where can i go to get assitance. I have been all over att site and cant get an answer. thanks

[jamileh]

You may need to get a new SIM card but we might be able to find another way to help. 

Will you please send me a private message with your name, phone number to contact you and the best time to contact you?I'll have a member of our team give you a call to see how we can help. 



To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

[mopsmom1]

I have this exact same problem.  My daughter took this phone to camp last year and we were hoping she could do the same again, but the phone number isn't recognized for me to recharge it.

Is there a solution for this???!

Thanks

[ilikewireless ACE - Czar · Accepted solution]

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mopsmom1 wrote:

I have this exact same problem.  My daughter took this phone to camp last year and we were hoping she could do the same again, but the phone number isn't recognized for me to recharge it.

Is there a solution for this???!

Thanks

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If a phone has been inactive for more than 60 days past the expiration date, the phone number is deactivated. It looks like that's what happened. So you will need to get a new SIM card and airtime at an AT&T store and have them reactivate the phone. You will be given a new number.

[mopsmom1]

ilikewireless,

Thanks for your reply.  That's exactly what happened.  Unfortunately it was difficult finding this out because internet & phone  AT&T support require you to enter a valid phone number.  Without an active phone number, you can't reach anyone!

I finally called as if I was ordering new service and was able to reach a LIVE person.  This person gave me the same answer that you did.

I was told by them that I would need to go to an AT&T corporate store and they would issue me a new SIM card for free.  However, I went to the store as directed and was informed that it was $15 to issue a new SIM card.   I didn't have time to argue, but it just one more thing to add to my frustration.

I don't remember reading anywhere that the phone would lose it's number after 60 days.

Thanks again.

[ilikewireless ACE - Czar · Accepted solution]

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mopsmom1 wrote:

ilikewireless,

Thanks for your reply.  That's exactly what happened.  Unfortunately it was difficult finding this out because internet & phone  AT&T support require you to enter a valid phone number.  Without an active phone number, you can't reach anyone!

I finally called as if I was ordering new service and was able to reach a LIVE person.  This person gave me the same answer that you did.

I was told by them that I would need to go to an AT&T corporate store and they would issue me a new SIM card for free.  However, I went to the store as directed and was informed that it was $15 to issue a new SIM card.   I didn't have time to argue, but it just one more thing to add to my frustration.

I don't remember reading anywhere that the phone would lose it's number after 60 days.

Thanks again.

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You're welcome.

Did you buy airtime with the SIM card?  Or did you just buy the SIM card? (Since you may already have bought airtime)

It tells you about deactivation after 60 days in the Plan Terms Section (Tab) of this link: http://www.att.com/shop/wireless/plans/prepaidplans.html about the middle of the second paragraph.