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Visitor

Posts: 1

Registered: ‎06-26-2012

Belkin Battery Backup Replacement

‎06-26-2012 04:32:31 PM

My Battery Backup Unit has died. After working with Belkin, they determined that it was out of warranty. AT&T won't replace it, they tell me I have to buy it. My position is that it's part of the service I pay for monthly. Very disappointing.

Visitor

Posts: 8

Registered: ‎05-14-2012

Re: Belkin Battery Backup Replacement

‎06-26-2012 07:27:16 PM

I have had U-verse since mid May 2012 and noted that AT&T wording is ambiguous when discussing the battery backup.

The Belkin UPS (uninterruptible power supply) contains a battery and AT&T says it is the customer's responsibility to replace the battery when it no longer functions. AT&T predicts a 4 year life for the battery.

The ambiguity is that sometimes the term "battery backup" refers to the entire Belkin UPS unit and sometimes it refers to the internal battery.

ACE - Wizard

Posts: 2,991

Topics: 111

Kudos: 244

Solutions: 46

Registered: ‎11-16-2009

My Device: U-verse / VZW Droid

Re: Belkin Battery Backup Replacement

‎06-27-2012 07:30:03 AM

My understanding is that AT&T provides one (1) UPS with battery at time of Uverse Voice install. After any applicable warranty period, it becomes the customer's responsibility.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 10

Registered: ‎01-20-2012

Belkin Battery Backup Replacement not availalbe

‎11-06-2012 09:36:43 AM

The $40 battery is no longer availalbe from Belkin. When you call they want to sell you the complete unit for $130

Visitor

Posts: 3

Registered: ‎11-16-2012

Re: Belkin Battery Backup Replacement

‎11-16-2012 01:33:00 PM

How can this be when the FCC mandated all VOIP are provided with a battery backup for emergencies. Its a required part of the service according to federal law or can someone clear up the mandate for me and others reading this and please cite your sources.

ACE - Wizard

Posts: 2,991

Topics: 111

Kudos: 244

Solutions: 46

Registered: ‎11-16-2009

My Device: U-verse / VZW Droid

Re: Belkin Battery Backup Replacement

‎11-20-2012 09:59:53 AM

Nerocon wrote:

How can this be when the FCC mandated all VOIP are provided with a battery backup for emergencies. Its a required part of the service according to federal law or can someone clear up the mandate for me and others reading this and please cite your sources.

I cannot find any source for your "FCC mandated" or "required...according to federal law." I see a proposal by the California state Public Utilities Commission to require an 8 hour BBU lifetime, but that apparently didn't make it into the regulation book.

I think it may be time for you to cite your source.

Award for Community Excellence (A.C.E.) achiever for 2012*

Czar

Posts: 1,246

Registered: ‎08-16-2008

Re: Belkin Battery Backup Replacement not availalbe

[ Edited ]

‎11-20-2012 01:53:47 PM - edited ‎11-20-2012 01:54:26 PM

tavara6 wrote:
The $40 battery is no longer availalbe from Belkin. When you call they want to sell you the complete unit for $130

It's a 12V, 7.2 AH (amp hour) gell cell.

They are available from a few thousand places (Google), including Radio Shack..

Prices range from $25 to $35

It is my understanding that they will also dispose / recycle the old battery in a responsable fashion.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

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